Technical Support Engineer

Seisma; Western Australia; On-site; AUD 65,000 - 85,000; Full time

Job summary

Seisma is seeking a Technical Support Engineer to join our Perth team. This full-time role focuses on frontline client support, troubleshooting and guiding clients to resolve IT issues, ensuring smooth technology operations.

You will handle incidents across Windows, macOS and Linux, coordinate with engineering when needed, and contribute to knowledge base creation, documentation and customer-focused service delivery.

Qualifications

• Relevant IT qualifications or certifications such as CompTIA A+, Network+, Microsoft Certified Associate or equivalent.
• Proven experience in a technical support, help desk or IT support role for a minimum of 2–3 years.
• Strong knowledge of operating systems including Windows, macOS and Linux.
• Solid understanding of networking concepts, TCP/IP protocols and network troubleshooting.
• Experience with remote support tools and remote desktop software.
• Proficiency with ticketing systems and IT management tools.
• Excellent problem-solving skills with the ability to diagnose issues logically and systematically.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Customer service orientation with a commitment to delivering timely and professional support.
• Ability to work independently and within a team environment.
• Willingness to learn new technologies and continuously develop technical expertise.
• Preferred experience with cloud platforms such as Microsoft Azure or AWS.
• Preferred knowledge of virtualisation technologies or IT infrastructure management.

Responsibilities

• Provide first-line and second-line technical support to clients via phone, email and remote access tools.
• Diagnose, troubleshoot and resolve hardware, software and network-related issues in a timely manner.
• Document all support interactions, issues and resolutions in our ticketing system with clear and accurate records.
• Escalate complex technical issues to senior support staff or engineering teams when necessary.
• Provide remote technical assistance to resolve client problems efficiently.
• Maintain knowledge of current technology systems, software applications and IT best practices.
• Proactively monitor systems and alert clients to potential issues before they impact operations.
• Create and maintain technical documentation, knowledge base articles and support guides.
• Deliver excellent customer service whilst maintaining a professional and courteous demeanour.
• Assist with the installation, configuration and deployment of IT systems and applications.

Skills

Troubleshooting

Networking concepts

Remote support

Ticketing systems

Windows

macOS

Linux

Cloud platforms (Azure/AWS)

Virtualisation

Communication skills

Customer service

Team collaboration

Learning agility

Education

CompTIA A+

CompTIA Network+

Microsoft Certified Associate

Tools

Remote desktop software

IT management tools

Job description

About us

Seisma is a leading technology company dedicated to delivering innovative solutions and exceptional service to our clients. We pride ourselves on fostering a collaborative, forward-thinking culture where our team members are empowered to make a difference. Our commitment to excellence and continuous improvement drives everything we do, and we're seeking talented individuals who share our passion for technology and customer success.

About the role

We are seeking a Technical Support Engineer to join our team in Perth. This is a full-time position that plays a crucial role in supporting our clients and ensuring their technology infrastructure runs smoothly. As a Technical Support Engineer, you will be the frontline point of contact for technical issues, providing expert troubleshooting, problem resolution and technical guidance. This role is essential to maintaining client satisfaction and upholding Seisma's reputation for delivering outstanding technical support services.

Key responsibilities

• Provide first-line and second-line technical support to clients via phone, email and remote access tools
• Diagnose, troubleshoot and resolve hardware, software and network-related issues in a timely manner
• Document all support interactions, issues and resolutions in our ticketing system with clear and accurate records
• Escalate complex technical issues to senior support staff or engineering teams when necessary
• Provide remote technical assistance to resolve client problems efficiently
• Maintain knowledge of current technology systems, software applications and IT best practices
• Proactively monitor systems and alert clients to potential issues before they impact operations
• Create and maintain technical documentation, knowledge base articles and support guides
• Deliver excellent customer service whilst maintaining a professional and courteous demeanour
• Assist with the installation, configuration and deployment of IT systems and applications

What we're looking for

• Relevant IT qualifications or certifications such as CompTIA A+, Network+, Microsoft Certified Associate or equivalent
• Proven experience in a technical support, help desk or IT support role for a minimum of 2–3 years
• Strong knowledge of operating systems including Windows, macOS and Linux
• Solid understanding of networking concepts, TCP/IP protocols and network troubleshooting
• Experience with remote support tools and remote desktop software
• Proficiency with ticketing systems and IT management tools
• Excellent problem-solving skills with the ability to diagnose issues logically and systematically
• Strong communication skills with the ability to explain technical concepts to non-technical users
• Customer service orientation with a commitment to delivering timely and professional support
• Ability to work independently and within a team environment
• Willingness to learn new technologies and continuously develop technical expertise
• Preferred experience with cloud platforms such as Microsoft Azure or AWS
• Preferred knowledge of virtualisation technologies or IT infrastructure management

Our Capabilities

We've been doing this for businesses of all sizes across many different industries for almost 18 years. You can read our story on our website at "Join Our Team", but the short version is that we are on a mission to become the largest 100% Australian and New Zealand-owned IT professional services group. We are on a steady acquisition and organic growth journey, and we invite you to join us!

Working with Seisma

Our workforce currently numbers more than 400 consultants across many different industries. This provides great opportunities to network with people on a similar career journey.

Our dedication to diversity and inclusiveness ensures that every employee feels valued and proud. Policies, initiatives and tools are just the first steps; we truly support diversity actions.

With a growing client list around Australia and New Zealand, your contract has plenty of opportunities to be extended beyond this role.