Technical Support Specialist

Seisma; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Seisma in Sydney, Australia seeks an IT Technical Support Specialist to be the first line of assistance for hardware, software and network issues. You will manage user accounts, deploy laptops, and assist with security patches and configurations, coordinating with staff across the organisation.

The role involves proactive monitoring, incident handling and ensuring license compliance within a growing IT environment, with opportunities for professional growth and cross-team collaboration.

Qualifications

• Bachelor of Information Technology or Computer Science.
• Two years of experience in a similar technical support role.
• Experience supporting 50-100 users and Essential Eight security controls.

Responsibilities

• Be the first point of contact for users reporting technical issues.
• Provide laptop provisioning and configure workstations with OS, software and security settings.
• Support Essential Eight security controls, patches and secure configuration.
• Identify, analyse and resolve hardware/software problems.
• Install and configure systems and manage user accounts and access permissions.
• Troubleshoot firewall rules and network connectivity.
• Monitor systems and networks to identify potential issues and prevent outages.
• Track and manage software licenses and ensure compliance.

Skills

Technical support

End-user support

IT troubleshooting

Education

Bachelor of Information Technology or Computer Science

Tools

Essential Eight

Software licensing tools

Monitoring tools

Job description

For over 20 years, we've been a trusted local partner for organisations across Australia and New Zealand. We cut through the noise to make the unclear actionable, delivering measurable outcomes with honest guidance, every time. Proudly 100% Australian and New Zealand owned, we bring personal understanding to every engagement, so you stay clear, confident and ahead.

About the role

The IT Technical Support Specialist serves as the first point of contact for technical assistance regarding hardware, software, and network-related problems within the organisation. The role is responsible for providing timely and effective support to end-users, resolving technical issues and more complex problems. The IT Technical Support Specialist will oversee IT systems and assets, assist with upgrades and fixes, and engage with employees throughout the company.

Key responsibilities

Helpdesk Support: Be the first point of contact for users reporting technical issues.

Laptop Provisioning: Prepare and configure computers with the necessary operating system, software, security settings, and network access ready for employees to use.

Essential Eight Security: Support the implementation and ongoing maintenance of Essential Eight security controls, including applying security patches, managing user access, supporting application control, assisting with secure configuration, and escalating identified security risks or vulnerabilities.

Incident Management: Identify, analyse, and resolve unplanned service disruptions or outages.

Troubleshooting Hardware and Software: Diagnose and fix errors with computers, laptops, printers, mobile devices, and operating systems.

Installing and Configuring Systems: Set up new workstations, install software programs, and update drivers or security patches.

Manage User Accounts: Create and disable new user accounts, reset passwords, and manage system access permissions.

Firewall Troubleshooting: Gather traffic data, check rules and logs, and test physical or network connectivity.

Manage Software Licencing: Manage all software assets, centralise license data, track usage, and reconcile to ensure compliance.

Monitoring: Conduct regular system and network monitoring to identify and resolve potential issues proactively

About you

Two years of experience working in a similar technical support position

Experience supporting companies of 50-100 users

Experience supporting or implementing Essential Eight security controls, assessments or remediation activities within an organisational IT environment.

Bachelor of Information Technology or Computer Science

Working with Seisma

Our workforce is spread across many different industries. This provides great opportunities to network with people on a similar career journey.

Our dedication to diversity and inclusiveness ensures that every employee feels valued and proud. Policies, initiatives and tools are just the first steps; we truly support diversity actions.

With a growing client list around Australia and New Zealand, your contract has plenty of opportunities to be extended beyond this role.