IT Support Engineer II: Client-Focused, Cloud & Security

Ethos BeathChapman; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Job summary

Ethos BeathChapman is seeking a Level 2 IT Support Engineer in Sydney to deliver strong client support and resolve complex incidents on the service desk, ensuring swift restoration of services.

You will collaborate with vendors and users, support cloud voice solutions, and apply security controls in governed environments aligned with Essential Eight and ISO standards.

This is a stable, growth‑driven consultancy where technology is central to solutions and career development.

Qualifications

• 5+ years’ experience in IT service desk role.
• Vendor and user management experience.
• Knowledge of cyber security tools (Sophos desirable).
• Networking knowledge and SD-WAN experience desirable.
• Experience supporting cloud voice solutions.
• Understanding of security frameworks such as Essential Eight and ISO standards, with experience working in governed environments.

Skills

IT Service Desk

Vendor Management

User Management

Cyber security

Networking

Cloud voice

Essential Eight

ISO standards

Job description

Ethos BeathChapman is seeking a Level 2 IT Support Engineer in Sydney to deliver strong client support and resolve complex incidents on the service desk, ensuring swift restoration of services.

You will collaborate with vendors and users, support cloud voice solutions, and apply security controls in governed environments aligned with Essential Eight and ISO standards.

This is a stable, growth‑driven consultancy where technology is central to solutions and career development.