IT Support Specialist — First‑Line Tech for a Growth Team

Regis Resources Limited; Western Australia; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Collaborative environment

Awards program

Referral incentives

Wellbeing support

Competitive salary

Job summary

Regis Resources is seeking an IT Support Officer in Perth to deliver first-line technical support across the business. You will troubleshoot hardware, software and network issues, manage the IT Helpdesk, and assist with end-user onboarding and security practices.

Join a collaborative Corporate IT team and contribute to efficient, secure operations. A proactive, service-driven mindset and solid Windows/MS Office knowledge are essential for success.

Qualifications

• Experience in a Level 1 IT Support, Service Desk or IT Helpdesk role.
• Strong customer service with a commitment to end-user support.
• Experience supporting Windows operating systems and Microsoft Office applications.
• Sound understanding of networking fundamentals and common IT troubleshooting practices.
• Strong communication skills to explain technical concepts to non-technical users.
• Good organisational and time-management abilities with the ability to prioritise tasks.
• Proactive approach to problem solving and continuous improvement.
• Commitment to safety, security and professional conduct.

Responsibilities

• Provide first-level technical support for hardware, software and network issues across the organisation.
• Manage and maintain the IT Support Hub, logging, categorising and tracking tickets to resolution.
• Troubleshoot desktops, laptops, printers, Office apps and business systems.
• Assist users with password resets and access requests while following IT security protocols.
• Escalate complex issues to specialist teams and communicate progress to users.
• Support deployment and setup of desktops, laptops, mobile devices and peripherals.
• Maintain meeting room tech and shared devices with updates and security patches.
• Assist with onboarding and offboarding from an IT perspective.
• Promote cybersecurity awareness through user education.

Skills

Customer service

Technical troubleshooting

Communication skills

Time management

Problem solving

Safety awareness

Education

None

Tools

Microsoft Office

Networking basics

IT Helpdesk software

Security best practices

Job description

Regis Resources is seeking an IT Support Officer in Perth to deliver first-line technical support across the business. You will troubleshoot hardware, software and network issues, manage the IT Helpdesk, and assist with end-user onboarding and security practices.

Join a collaborative Corporate IT team and contribute to efficient, secure operations. A proactive, service-driven mindset and solid Windows/MS Office knowledge are essential for success.