IT Support Specialist

Experis Executive; Sydney; On-site; AUD 60,000 - 85,000; Full time

Job summary

Experis IT is seeking an IT Support Specialist to deliver proactive IT support with a strong focus on professionalism and service excellence in Sydney. The role begins as a 12-month fixed-term contract and involves handling incidents, setup of devices, account provisioning, and documentation updates.

The successful candidate will troubleshoot network issues, support Microsoft 365 apps, and maintain video conferencing equipment while providing excellent internal customer service and clear

Qualifications

• Minimum of 3 years' experience in an IT Support capacity, providing level 1 & 2 support to end users.
• Proficiency in Windows/Apple (iOS) device setup and troubleshooting.
• Ability to troubleshoot end-user network issues, wireless networks and adjust network settings.
• Intermediate to advanced knowledge of Microsoft Office/Microsoft 365 applications.
• Familiarity with ticketing systems like ServiceNow (optional but advantageous).
• Ability to diagnose and troubleshoot basic hardware, software, and connectivity issues.
• Focus on delivering excellent internal customer service, effectively communicating issue progress and resolutions.
• Skilled in creating documentation based on existing templates, and comfortable with updating knowledge base articles or standard operating procedures.

Responsibilities

• Proactively troubleshoot and resolve incidents and service requests promptly, or escalating complex issues when required.
• Maintain a high level of availability and responsiveness to support business operations when needed.
• Create and maintain IT support resources (covering software and hardware).
• IT Server/Comms room ongoing maintenance of equipment e.g. physical tidy up/reconfiguration.
• Maintain/update Video Conference equipment.
• Set-up of laptop/mobile phones for new staff.
• Manage the life-cycle of user accounts and access permissions, including user provisioning, access modifications, account deactivation, password management, group membership administration, access reviews, and compliance with and identity management policies.

Skills

IT Support L1-L2

Windows & macOS

Network troubleshooting

Microsoft 365

ServiceNow

Hardware/Software diag

Documentation

Customer service

Tools

ServiceNow

Job description

The IT Support Specialist provides comprehensive IT support, maintaining exceptional levels of professionalism, responsiveness, and service excellence.

Initially engaged as a 12-month fixed term contract, the IT Support Specialist will be responsible for:

• Proactively troubleshoot and resolve incidents and service requests promptly, or escalating complex issues when required
• Maintain a high level of availability and responsiveness to support business operations when needed.
• Create and maintain IT support resources (covering software and hardware)
• IT Server/Comms room ongoing maintenance of equipment e.g. physical tidy up/reconfiguration
• Maintain/update Video Conference equipment
• Set-up of laptop/mobile phones for new staff
• Manage the life-cycle of user accounts and access permissions, including user provisioning, access modifications, account deactivation, password management, group membership administration, access reviews, and compliance with and identity management policies

Required skills & Experience:

• Minimum of 3 years' experience in an IT Support capacity, providing level 1 & level 2 support to end users
• Proficiency in Windows/Apple (iOS) device setup and troubleshooting.
• Ability to troubleshoot end-user network issues, wireless networks and adjust network settings
• Intermediate to advanced knowledge of Microsoft Office/Microsoft 365 applications.
• Familiarity with ticketing systems like ServiceNow (optional but advantageous).
• Ability to diagnose and troubleshoot basic hardware, software, and connectivity issues.
• Focus on delivering excellent internal customer service, effectively communicating issue progress and resolutions.
• Skilled in creating documentation based on existing templates, and comfortable with updating knowledge base articles or standard operating procedures.

David Stretch
Divisional Director, Experis

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856