Helpdesk Support

Axiom Technologies Group; Sydney; Presencial; AUD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Axiom Technologies Group in Sydney is seeking an IT Skills and Experience specialist to handle device deployment, OS/configuration, printer support and go-live readiness. You will work across Windows, macOS, and virtual environments while documenting device information and performing tests to ensure smooth rollouts.

The role requires two or more IT certifications and hands-on experience with hardware/software installations, SCCM, and policy basics in a high-pressure environment.

Formación

• Two or more IT certifications from the list are required.
• Experience with hardware and software installation processes.
• Familiarity with deployment and OS configuration.
• Strong troubleshooting across Windows, macOS, and virtual environments.

Responsabilidades

• Assist with device setup and OS/app configuration per manual.
• Perform pre- and post-deployment testing and go-live support.
• Handle DOA devices and collect device information.
• Provide printer and MS Office support.

Conocimientos

Windows OS

SCCM

Group Policy basics

Printer support

MS Office troubleshooting

Hardware/Software troubleshooting

Time management under pressure

Device setup & installation

Go-Live support

DOA handling

Educación

PC Laptop OEM Maintenance Certification

CompTIA A+ Certification

MCITP Certification

MOS Certification

Herramientas

SCCM

Descripción del empleo

IT Skills and Experience

• Handling Different PC Operating Systems ( Windows 7/8 and 10)
• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Printer support
• Good knowledge of MS Office tools installation & troubleshooting
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure.
• Unboxing of devices and performing DOA (Dead on Arrival) process if needed.
• Collection of device information (MAC address/ Model/ SN)
• Connect devices to warehouse network
• Physical installation of devices (installation of the tablet to a forklift, installation of the physical printer)
• Configuration of the device including OS and application level (as per manual)
• Function test for each device
• Label print test from performance, quality, speed, and stability.
• Device setup and configuration knowledge transfer
• Support Go-Live Change environment from INT to PROD
• Printer general test

IT Qualifications

At least two of the following:

• PC Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 05 Years of relevant experience