Computer Repair Technician & IT support

TCC Technologies; Gisborne; Hybrid; AUD 50,000 - 75,000; Full time

Job summary

TCC Technologies in Gisborne, VIC is seeking a hands-on IT professional to diagnose and repair desktop computers and laptops, while delivering on-site and remote business IT support. The role expands into managed IT services, cloud, networking and projects as the business grows.

You will perform hardware upgrades, installations, data transfers and set up Microsoft 365 users, with strong Windows troubleshooting and customer service skills to manage multiple jobs independently.

Qualifications

• Strong Windows experience diagnosing and repairing Windows computers and laptops.
• Solid understanding of TCP/IP, DNS, DHCP and Wi‑Fi.
• Experience setting up and supporting Microsoft 365 users, devices and apps.

Responsibilities

• Diagnose and repair desktop computers, laptops, and IT hardware.
• Perform hardware replacements, upgrades, installations and troubleshooting.
• Troubleshoot Windows, software, drivers and OS issues.
• Perform data transfers, system setups and device migrations.
• Provide onsite and remote IT support to business customers.
• Troubleshoot networking, Wi‑Fi, printers and connectivity issues.
• Assist customers with backups and endpoint protection.

Skills

Windows troubleshooting

Microsoft 365

TCP/IP DNS DHCP Wi-Fi

Hardware repair

On-site & remote support

Customer service

Independent work

Job description

This is a hands-on role combining computer repair, business IT support and technology services. You will work with residential and business customers, diagnosing and repairing computer hardware and software issues while also supporting business IT environments. As the business grows, the role will expand into managed IT services, cloud, networking and technology projects.

Key responsibilities

• Primarily diagnose and repair desktop computers, laptops and other IT hardware.
• Perform hardware replacements, upgrades, installations and troubleshooting.
• Diagnose Windows, software, driver and operating-system issues.
• Perform data transfers, system setups and device migrations.
• Provide onsite and remote IT support to business customers.
• Troubleshoot networking, Wi-Fi, printers and connectivity issues.
• Set up and support Microsoft 365 users, devices and applications.
• Install and configure computers, laptops, printers, network equipment and other technology.
• Assist customers with backups, endpoint protection, patching and general IT maintenance.
• Perform onsite customer visits across the local area.

About you

• 2+ year's experience in computer repair, IT support, systems administration or a similar role.
• Strong experience diagnosing and repairing Windows computers and laptops.
• Good understanding of computer hardware and common components.
• Strong Windows and Microsoft 365 knowledge.
• Good understanding of TCP/IP, DNS, DHCP and Wi-Fi.
• Experience troubleshooting printers and network devices.
• Strong customer-service and communication skills.
• Ability to work independently and manage multiple jobs.
• Practical, methodical problem-solving approach.