IT Support Specialist

Experis Australia; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Experis Australia Pty Ltd in Sydney is seeking an IT Support Specialist to deliver proactive first and second line IT support, ensuring smooth operations for hardware and software. The role emphasizes responsiveness, knowledge sharing, and customer service quality across the business.

Initially engaged on a 12-month fixed term contract, you will troubleshoot incidents, manage user accounts, configure devices for new staff, and create knowledge resources to support colleagues.

Qualifications

• 3+ years in IT support with level 1/2 exposure.
• Proficient with Windows and Apple iOS device setup and troubleshooting.
• Able to troubleshoot end-user network issues and wireless networks.
• Strong Microsoft 365 knowledge and office applications.
• Familiarity with ServiceNow is advantageous.
• Able to document processes and update knowledge bases.

Responsibilities

• Troubleshoot and resolve incidents and service requests promptly, escalate when needed.
• Maintain high availability to support business operations.
• Create and maintain IT support resources for software and hardware.
• Maintain IT server/comms room equipment and configurations.
• Maintain/update Video Conference equipment.
• Set up laptops and mobile devices for new staff.
• Manage user accounts life-cycle including provisioning and access reviews.

Skills

IT Support

Level 1/2 support

Windows setup

Apple iOS

Network troubleshooting

Microsoft 365

ServiceNow

Documentation

Customer service

Knowledge base

Tools

ServiceNow

Job description

The IT Support Specialist provides comprehensive IT support, maintaining exceptional levels of professionalism, responsiveness, and service excellence.

Initially engaged as a 12-month fixed term contract, the IT Support Specialist will be responsible for:

• Proactively troubleshoot and resolve incidents and service requests promptly, or escalating complex issues when required
• Maintain a high level of availability and responsiveness to support business operations when needed.
• Create and maintain IT support resources (covering software and hardware)
• IT Server/Comms room ongoing maintenance of equipment e.g. physical tidy up/reconfiguration
• Maintain/update Video Conference equipment
• Set-up of laptop/mobile phones for new staff
• Manage the life-cycle of user accounts and access permissions, including user provisioning, access modifications, account deactivation, password management, group membership administration, access reviews, and compliance with and identity management policies

Required skills & Experience:

• Minimum of 3 years' experience in an IT Support capacity, providing level 1 & level 2 support to end users
• Proficiency in Windows/Apple (iOS) device setup and troubleshooting.
• Ability to troubleshoot end-user network issues, wireless networks and adjust network settings
• Intermediate to advanced knowledge of Microsoft Office/Microsoft 365 applications.
• Familiarity with ticketing systems like ServiceNow (optional but advantageous).
• Ability to diagnose and troubleshoot basic hardware, software, and connectivity issues.
• Focus on delivering excellent internal customer service, effectively communicating issue progress and resolutions.
• Skilled in creating documentation based on existing templates, and comfortable with updating knowledge base articles or standard operating procedures.

David Stretch
Divisional Director, Experis

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup