Information Technology Support Technician

Widen the Net | B Corp™; Sydney; On-site; AUD 71,000 - 85,000; Full time

Benefits offered by this job

4 weeks annual leave

Paid public holidays

10 days personal leave

Employer superannuation

Job summary

Widen the Net | B Corp™ is seeking an IT Support Technician to run on-site support for our Sydney office within a wider APAC/Middle East team. You will troubleshoot Mac OS and Windows, manage the IT network, AD, Office 365, and modern workspace tools such as Okta, Atlassian, Slack, Confluence, and Google Workspace.

The role requires 1–3 years in IT support, strong client-facing skills, and the ability to resolve issues within SLA.

Qualifications

• 1–3 years experience working as IT support/service desk.
• Troubleshooting Mac OS X/macOS and Windows OS.
• Knowledge in MDM such as JAMF, Intune or Airwatch.
• Experience with Google Workspace, Okta, Atlassian or Slack is a plus.
• Excellent client-facing and problem-solving skills; reliable and sociable.

Responsibilities

• Serve as sole IT on-site support for Sydney office as part of APAC/Middle East team.
• Troubleshoot Mac OS X/macOS and Windows OS; manage IT network, AD, Office 365, and digital workspace tech (Okta, Atlassian, Slack, Confluence, Google Workspace).
• Clear ticket backlog, analyse issues, follow up with end users, escalate when needed and identify root causes within SLA.
• Build and maintain relationships with third-party software/hardware vendors.
• Document procedures and contribute to IT project work.

Skills

IT support experience

Customer service

Problem solving

Communication

Mac/Windows troubleshooting

Sociable personality

Tools

JAMF

Intune

Airwatch

Google Workspace

Okta

Atlassian

Slack

Confluence

Job description

IT Support Technician / IT Support Analyst /1st/2nd Support / 1st & 2nd Line Support / IT Technician / IT Service Desk Analyst / Service Desk Support / End User Support / Modern Workspace Support

Our client is a one of the world top social media platforms:

• Over 6500 + staff globally across EMEA, NA, APAC and Middle East
• Grow rapidly with cutting edge AR and VR technologies

They are looking for an IT support technician to support the growth of their Sydney office, manage vendor relationship and ensure IT services delivery:

• Sole IT Support on site but as part of a wider APAC and Middle East team;
• Troubleshooting Mac OS and Windows OS, IT network, AD, Office 365 and digital workspace technologies such as Okta, Atlassian, Slack, Confluence, Google Workspace, storage, JAMF, AV and video conferencing;
• Clearing tickets backlog, analysing issues and following up with end users, elevate technical issues, helping resolving problems and finding root cause within SLA;
• Building good relationship with 3rd party software/hardware vendors;
• Documentations and IT project work

Requirements:

• 1-3 years experience working as IT support/service desk;
• Working knowledge in troubleshooting Mac OS X/Mac/Apple technologies and Windows OS
• Knowledge in MDM such as JAMF or Intune or Airwatch;
• Any experience in Google workspace or Okta or Atlassian or Slack is a big plus
• Excellent client facing and problem solving skills, reliable, creative thinking and sociable personality

Initially 12 months full time contract and will extend yearly afterwards. 5 days on site at their Sydney office, standard business hours. Offer 7000 AUD gross per month plus super, 4 weeks annual leave, paid public holiday, 10 days personal leave.