It Support Specialist

Pope Recruitment Pty; Darwin; On-site; AUD 60,000 - 80,000; Full time

Job summary

Pope Recruitment Pty in Australia is seeking an experienced IT Support Specialist to provide frontline technical help, troubleshoot hardware, software, and network issues, and maintain IT systems for a productive workplace.

You will work with IT staff and vendors, manage user accounts and ticketing records, and contribute to ongoing upgrades and security practices while delivering clear guidance to end-users.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT support or a related technical role.
• Strong knowledge of computer hardware, software, and networking concepts.
• Experience with operating systems (e.g., Windows, macOS, Linux) and common productivity software (e.g., Microsoft Office, Google Workspace).
• Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
• Strong communication and customer service skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team.
• Familiarity with IT support tools and ticketing systems.

Responsibilities

• Provide first-line technical support to end-users via phone, email, and in-person, resolving hardware, software, and network issues.
• Diagnose and troubleshoot technical problems, including operating system errors, software malfunctions, and connectivity issues.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Assist with the setup and deployment of new computers, printers, and other IT equipment.
• Manage user accounts, permissions, and access controls in various systems and applications.
• Monitor and maintain IT systems, including servers, networks, and security infrastructure, to ensure optimal performance and reliability.
• Maintain accurate records of support requests, issues, and resolutions using ticketing systems.
• Provide training and guidance to end-users on the use of IT systems, applications, and best practices.
• Collaborate with other IT team members and vendors to resolve complex technical issues and implement system upgrades.
• Assist with IT projects, such as software upgrades, hardware deployments, and network expansions.
• Ensure compliance with IT policies, procedures, and security standards.

Skills

Problem-solving

Communication skills

Teamwork

Independent work

Customer service

Education

Bachelor’s degree in Information Technology or related field

Tools

Ticketing systems

Job description

Job Description

Summary

We are seeking a knowledgeable and customer-focused IT Support Specialist to join our team. The successful candidate will be responsible for providing technical support to end-users, troubleshooting IT issues, and ensuring the smooth operation of hardware, software, and network systems. The IT Support Specialist will work closely with other IT staff to resolve technical problems and improve the overall IT infrastructure.

Responsibilities

• Provide first-line technical support to end-users via phone, email, and in-person, resolving hardware, software, and network issues.
• Diagnose and troubleshoot technical problems, including operating system errors, software malfunctions, and connectivity issues.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Assist with the setup and deployment of new computers, printers, and other IT equipment.
• Manage user accounts, permissions, and access controls in various systems and applications.
• Monitor and maintain IT systems, including servers, networks, and security infrastructure, to ensure optimal performance and reliability.
• Maintain accurate records of support requests, issues, and resolutions using ticketing systems.
• Provide training and guidance to end-users on the use of IT systems, applications, and best practices.
• Collaborate with other IT team members and vendors to resolve complex technical issues and implement system upgrades.
• Assist with IT projects, such as software upgrades, hardware deployments, and network expansions.
• Ensure compliance with IT policies, procedures, and security standards.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT support or a related technical role.
• Strong knowledge of computer hardware, software, and networking concepts.
• Experience with operating systems (e.g., Windows, macOS, Linux) and common productivity software (e.g., Microsoft Office, Google Workspace).
• Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
• Strong communication and customer service skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team.
• Familiarity with IT support tools and ticketing systems.