3 - IT Specialist

XL Fashion Trends; Australia; On-site; AUD 70,000 - 100,000; Full time

Job summary

XL Fashion Trends is seeking an Information Technology Specialist responsible for supporting company technology and systems in Australia. The role involves addressing incidents, problems, and requests within various cloud-based technologies such as NetSuite and Salesforce. The position requires interaction with users via multiple communication channels, including phone and live chat. Safety protocols are followed within the workplace environment, with an on-site requirement for all employees. The candidate should have a preferred experience of 5 years in a warehouse and 3 years in IT management.

Qualifications

• 5 years of experience in a warehouse environment (preferred).
• 3 years of IT management experience (preferred).

Responsibilities

• Support all company technology and systems.
• Answer IT requests via phone, email, live chat, or instant message.
• Participate in projects to gather user requirements, design, configure, and implement cloud systems.

Job description

Summary: The Information Technology Specialist will be responsible for supporting all the company technology and systems. This position will work across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems, and requests. The IT Specialist will be responsible for answering IT requests via phone, email, live chat, or instant message and explaining solutions in technical and nontechnical terms. This position will also work with cloud‑based technologies (NetSuite, Salesforce, Ultimate Software, Office 365) and be the primary point of contact for cloud related issues. You will participate in projects to gather user requirements, design, configure, test and implement cloud systems and applications.

This is an on‑site role; however, we adhere to safety protocols to keep all employees safe. Daily temperature checks and masks are required, and team members are working in a distanced manner throughout our warehouses, offices and recording studios.

Experience:

Warehouse: 5 years (Preferred)

IT Management: 3 years (Preferred)

DIVERSITY & EQUAL OPPORTUNITY

We are committed to recruiting, training, and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.