3 - IT Specialist

Wonderworld; Australia; On-site; AUD 70,000 - 90,000; Full time

Job summary

Wonderworld is seeking an Information Technology Specialist in Australia to support all technology and systems within the company. This on-site position involves answering IT requests through various channels and resolving issues related to cloud technologies such as NetSuite and Salesforce. Applicants should preferably have 5 years experience in Warehouse operations and 3 years in IT Management. The role also emphasizes a commitment to diversity and equal opportunity in the workplace.

Qualifications

• 5 years experience in Warehouse operations preferred.
• 3 years experience in IT Management preferred.

Responsibilities

• Support technology and systems for the company.
• Answer IT requests via phone, email, live chat, or instant message.
• Work with cloud-based technologies and be the primary point of contact for related issues.

Tools

NetSuite

Salesforce

Ultimate Software

Office 365

Job description

Summary: The Information Technology Specialist will be responsible for supporting all the company technology and systems. This position will work across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems, and requests. The IT Specialist will be responsible for answering IT requests via phone, email, live chat, or instant message and explaining solutions in technical and nontechnical terms. This position will also work with cloud‑based technologies (NetSuite, Salesforce, Ultimate Software, Office 365) and be the primary point of contact for cloud related issues. You will participate in projects to gather user requirements, design, configure, test and implement cloud systems and applications.

This is an on‑site role; however, we adhere to safety protocols to keep all employees safe. Daily temperature checks and masks are required, and team members are working in a distanced manner throughout our warehouses, offices and recording studios.

Experience:

Warehouse: 5 years (Preferred)

IT Management: 3 years (Preferred)

DIVERSITY & EQUAL OPPORTUNITY

We are committed to recruiting, training, and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.