IT Support Specialist

Wet Willie's; Willow Grove; On-site; AUD 59,000 - 91,000; Full time

Job summary

IT Support Specialist role is in Willow Grove and involves remote and onsite management of client networks, from WAN/LAN to desktop issues. The candidate will diagnose problems and provide superior service to users.

The position requires 3+ years in IT services, strong Microsoft product knowledge, and certifications. Excellent communication, organization, and problem-solving skills are essential for success in a fast-paced environment.

Qualifications

• High School diploma or GED or equivalent; some college preferred.
• 3+ years in the IT services field with small business focus.
• Strong knowledge of Microsoft products and common business tech.
• Microsoft Certified Professional preferred; CCNA a plus.
• Teamwork, problem solving and exceptional customer service.
• Excellent communication, organization and reliability.
• Experience with Windows XP is a plus.

Responsibilities

• Provide remote and onsite support for client networks of varying sizes.
• Troubleshoot WAN/LAN, servers, and desktop issues with speed and accuracy.
• Deliver excellent customer service and document activities in internal systems.
• Build rapport with clients and manage time/resources to maximize value.

Skills

Microsoft products

Networking fundamentals

Customer service

Time management

Education

High School diploma or GED

Some college

Microsoft Certified Professional certification

Cisco Certified Network Associate

Job description

Job 137210 - IT Support Specialist
Willow Grove, PA

Help Desk Technicians provide remote and onsite management of multiple client networks of various sizes and levels of complexity. This position requires handling a full range of tasks, from WAN/LAN and server troubleshooting to user desktop issues. The Help Desk Technician must also provide superior service consistently.

Specific duties include:

• Be familiar with and capable of supporting and troubleshooting the common small business technologies, particularly Microsoft products
• Be competent in the fundamentals of networking technologies and theories and be able to troubleshoot common small business challenges related to such
• Deliver excellent customer service onsite and via the telephone including:
  • Building rapport with the client
  • Making them feel comfortable with working with you
  • Inspiring confidence in the solutions you are delivering
  • Being conscious of their time and level of frustration
  • Following up when you say you will
  • Inputting complete and accurate notes in the internal systems
  • Effectively managing your time and the resources to make sure that you are delivering the highest value to clients

Requirements

• High School diploma or GED, some college preferred
• At least 3 years of experience in the IT services field
• Thorough understanding of small business technology; particularly Microsoft products
• Microsoft Certified Professional certification strongly preferred
• Cisco Certified Network Associate is a plus
• Passion for teamwork, continuing education, problem solving and exceptional customer service
• Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
• Advanced Windows XP experience preferred