IT Support Lead - Multi-Site & Projects

Tony White Group; Brisbane; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Exclusive employee discounts throughFl

Fitness Passport membership

Professional development opportunities

Job summary

Tony White Group is seeking an IT Support Team Leader to drive Level 1/2 IT support across our multi-site dealership and corporate network in Australia. You will mentor the Service Desk and End User Computing teams while staying hands-on with technology to resolve complex issues and improve service delivery.

You'll partner with the Group IT Operations Manager to manage workloads, monitor SLAs, contribute to security and project initiatives, and help automate processes.

Qualifications

• Minimum 5 years' experience in IT Support, Service Desk or End User Computing environments
• Demonstrated experience leading, mentoring or coordinating technical teams
• Strong Microsoft 365 administration experience (Exchange Online, Teams, SharePoint, Intune and Entra ID)
• Experience with ITSM platforms such as FreshService
• Excellent troubleshooting, incident management and problem-solving skills
• Strong communication, organisational and stakeholder management skills
• Ability to work effectively across a multi-site environment

Responsibilities

• Lead, coach and mentor the Service Desk and End User Computing team
• Provide hands-on support for service requests and escalated issues
• Manage team workloads, priorities and resource allocation
• Monitor service delivery performance including SLAs and KPIs
• Drive continual service improvement initiatives and maintain documentation
• Oversee IT support across multiple sites
• Support and administer Microsoft 365 technologies (Exchange Online, Teams, SharePoint, Intune, Entra ID)
• Maintain endpoint, identity and access management processes
• Lead or contribute to IT projects and technology deployments
• Identify opportunities to automate processes and improve efficiency
• Build relationships with stakeholders and vendors

Skills

Leadership

Mentoring

IT Support

Incident management

Stakeholder management

Communication

Multi-site work

Education

Relevant tertiary qualification

Tools

Exchange Online

Teams

SharePoint

Intune

Entra ID

FreshService

Job description

Tony White Group is seeking an IT Support Team Leader to drive Level 1/2 IT support across our multi-site dealership and corporate network in Australia. You will mentor the Service Desk and End User Computing teams while staying hands-on with technology to resolve complex issues and improve service delivery.

You'll partner with the Group IT Operations Manager to manage workloads, monitor SLAs, contribute to security and project initiatives, and help automate processes.