Regional IT Support Lead — End-User Tech & Team Leadership

Multiplex; Sydney; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Bonus schemes

Health and wellbeing programs

20 weeks paid parental leave

Learning Academy

Job summary

Multiplex is seeking an IT Technical Support Engineer Lead to head a regional team delivering end-user IT support across offices and construction sites.

You will mentor engineers, manage workload and service requests, and collaborate with IT and external vendors to restore services, while travelling across Sydney–Canberra region. A strong leadership and technical foundation is essential for this hands-on role.

Qualifications

• A Diploma or Bachelor's degree in Information Technology (or equivalent), together with at least four years' experience within an IT support or technology environment.
• Proven experience leading, coaching and developing IT support professionals, including managing performance, navigating difficult conversations and providing technical guidance to team members.
• Excellent communication, stakeholder management and customer service skills, with the ability to build effective relationships across corporate offices, construction projects and all levels of the business.
• A current unrestricted driver's licence, access to a reliable vehicle, and the flexibility to travel regularly to metropolitan and regional construction project sites across the Sydney to Canberra region.
• Strong technical knowledge across Windows and Apple operating systems, Active Directory, Azure, Intune, networking, server configuration, desktop and mobile device support, and Microsoft 365 applications.
• Experience working with device imaging, software and asset management, CMDBs, IT service management platforms and ITIL-based service delivery environments.
• Well-developed analytical, troubleshooting and problem-solving skills, with the ability to resolve complex technical issues and identify opportunities for continuous improvement.
• A proactive and collaborative leadership style, with the ability to lead an established team of experienced Technical Support Engineers and deliver high-quality support outcomes.

Responsibilities

• Lead and support a regional Technical Support team of up to five engineers while actively resolving end-user technology issues across Multiplex's offices and construction projects.
• Oversee day-to-day workloads, guide and mentor team members, manage service requests in line with service levels, and collaborate with other IT teams and external vendors to resolve complex issues.
• Work closely with the IT Technical Support Manager to deliver consistent, high-quality technical support services across the region.
• Foster collaboration, manage performance, and drive continuous improvement while maintaining a high standard of customer service.

Skills

Leadership

Communication

Customer service

Problem solving

Education

IT diploma or degree

Tools

Windows & macOS

Active Directory

Azure

Intune

Microsoft 365

ITIL

CMDB

Job description

Multiplex is seeking an IT Technical Support Engineer Lead to head a regional team delivering end-user IT support across offices and construction sites.

You will mentor engineers, manage workload and service requests, and collaborate with IT and external vendors to restore services, while travelling across Sydney–Canberra region. A strong leadership and technical foundation is essential for this hands-on role.