IT Support Team Leader

Tony White Group; Brisbane; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Exclusive employee discounts throughFl

Fitness Passport membership

Professional development opportunities

Job summary

Tony White Group is seeking an IT Support Team Leader to drive Level 1/2 IT support across our multi-site dealership and corporate network in Australia. You will mentor the Service Desk and End User Computing teams while staying hands-on with technology to resolve complex issues and improve service delivery.

You'll partner with the Group IT Operations Manager to manage workloads, monitor SLAs, contribute to security and project initiatives, and help automate processes.

Qualifications

• Minimum 5 years' experience in IT Support, Service Desk or End User Computing environments
• Demonstrated experience leading, mentoring or coordinating technical teams
• Strong Microsoft 365 administration experience (Exchange Online, Teams, SharePoint, Intune and Entra ID)
• Experience with ITSM platforms such as FreshService
• Excellent troubleshooting, incident management and problem-solving skills
• Strong communication, organisational and stakeholder management skills
• Ability to work effectively across a multi-site environment

Responsibilities

• Lead, coach and mentor the Service Desk and End User Computing team
• Provide hands-on support for service requests and escalated issues
• Manage team workloads, priorities and resource allocation
• Monitor service delivery performance including SLAs and KPIs
• Drive continual service improvement initiatives and maintain documentation
• Oversee IT support across multiple sites
• Support and administer Microsoft 365 technologies (Exchange Online, Teams, SharePoint, Intune, Entra ID)
• Maintain endpoint, identity and access management processes
• Lead or contribute to IT projects and technology deployments
• Identify opportunities to automate processes and improve efficiency
• Build relationships with stakeholders and vendors

Skills

Leadership

Mentoring

IT Support

Incident management

Stakeholder management

Communication

Multi-site work

Education

Relevant tertiary qualification

Tools

Exchange Online

Teams

SharePoint

Intune

Entra ID

FreshService

Job description

With over $4 billion in annual turnover and 3,000 people across 130 sites, the Tony White Group (TWG) is the largest privately-owned automotive retail group in Australia. We’re led by an experienced and agile executive team who recognise that great people are key to our continuing success and growth. For more information, visitwww.tonywhitegroup.com.au.

ABOUT THE ROLE:

As our IT Support Team Leader, you'll be working closely with the Group IT Operations Manager, you'll lead the delivery of Level 1 and Level 2 IT support across our growing dealership and corporate network. This hands‑on leadership role combines technical expertise with people management, giving you the opportunity to mentor your team, resolve complex technical issues, improve service delivery and contribute to technology projects that keep our business running smoothly.

KEY RESPONSIBILITES:

Lead, coach and mentor the Service Desk and End User Computing team.

Provide hands‑on support for service requests and escalated technical issues.

Manage team workloads, priorities and resource allocation to ensure service excellence.

Monitor service delivery performance, including SLAs, KPIs and customer satisfaction.

Drive continual service improvement initiatives and maintain support documentation and knowledge articles.

Oversee the delivery of Level 1 and Level 2 IT support across multiple sites.

Support and administer Microsoft 365 technologies, including Exchange Online, Teams, SharePoint, Intune and Entra ID.

Maintain endpoint, identity and access management processes while supporting dealership infrastructure, networking, telephony and end‑user technologies.

Ensure IT systems remain secure, reliable and fit for business use.

Lead or contribute to IT projects, dealership acquisitions, integrations and technology deployments.

Identify opportunities to improve processes through automation and operational efficiencies.

Build strong relationships with internal stakeholders, technology vendors and service providers, assisting with vendor performance management and service reviews.

ABOUT YOU:

You're a natural leader who enjoys supporting others while staying hands‑on with technology. You thrive in a fast‑paced environment, enjoy solving complex problems and are passionate about delivering outstanding customer service.

To be successful in this role, you'll have:

Minimum 5 years' experience in IT Support, Service Desk or End User Computing environments, or a relevant tertiary qualification combined with demonstrated industry experience.

Demonstrated experience leading, mentoring or coordinating technical teams.

Strong Microsoft 365 administration experience, including Exchange Online, Teams, SharePoint, Intune and Entra ID.

Experience with ITSM platforms such as FreshService.

Excellent troubleshooting, incident management and problem‑solving skills.

Strong communication, organisational and stakeholder management skills.

The ability to work effectively across a multi‑site environment.

HIGHLY REGARDED:

Microsoft certifications.

Experience with Fortinet, Meraki or SD‑WAN technologies.

Cyber security experience.

PowerShell, Power Automate or other process automation experience.

WHAT WE OFFER:

Join a collaborative and supportive IT team.

Lead meaningful technology initiatives across a growing multi‑site business.

Exclusive employee discounts and benefits through Flare

Access to Fitness Passport - discounted fitness membership program

Enjoy ongoing professional development and career progression opportunities.

Competitive salary package and long‑term career stability.

PLEASE NOTE:

Reference checks, pre‑employment medicals, and AFP Criminal Record checks will be conducted

Applicants must meet the outlined requirements to be considered

Applicants must be currently in Australia and be an Australian or New Zealand citizen, or hold permanent residency

We are an equal opportunity employer, supporting diversity and inclusion in the workplace

Only shortlisted applicants will be contacted