Senior ICT Service Desk Lead — Drive Tech Excellence

Northeast Auto Group; Adelaide; Presencial; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary package

Descripción de la vacante

Northeast Auto Group in Australia is seeking an ICT Service Desk Lead to provide advanced technical support, resolve complex ICT issues, and ensure service requests are delivered efficiently.

This role serves as an escalation point for technical matters, supports ICT projects, mentors service desk staff, and partners with vendors to coordinate resolutions. Strong focus on customer service and practical problem solving.

Formación

• Experience in a Service Desk or ICT support environment.
• Strong knowledge of Microsoft technologies including 365, Windows, Azure and AD.
• Experience with ticketing systems and ITSM processes.
• Excellent troubleshooting, analytical and communication skills.

Responsabilidades

• Provide technical support across ICT systems and technologies.
• Troubleshoot and resolve hardware, software, network, and application issues.
• Manage incidents, service requests and escalations within SLAs.
• Support and maintain Microsoft 365, Active Directory, Azure, and endpoints.
• Assist with ICT deployments, upgrades and projects.
• Develop and maintain technical documentation and support procedures.
• Collaborate with stakeholders to understand business requirements and deliver ICT solutions.
• Mentor Service Desk staff and liaise with vendors to coordinate resolutions.

Conocimientos

Microsoft 365

Azure

Active Directory

Windows environments

ITSM processes

Service desk

Customer service

Herramientas

ServiceNow

Descripción del empleo

Northeast Auto Group in Australia is seeking an ICT Service Desk Lead to provide advanced technical support, resolve complex ICT issues, and ensure service requests are delivered efficiently.

This role serves as an escalation point for technical matters, supports ICT projects, mentors service desk staff, and partners with vendors to coordinate resolutions. Strong focus on customer service and practical problem solving.