IT Support Engineer for Global Manufacturing Tech

West Recruitment; Campbelltown; On-site; AUD 60,000 - 85,000; Full time

Job summary

West Recruitment is partnering with an international manufacturing group in Australia to appoint an IT Support Engineer. You will work with a System Administrator and Head of Technology to deliver new technologies and provide frontline IT support for around 200 users.

The role covers end-user devices, infrastructure, and software; you will resolve level 1-2 issues, log Jira tickets, and contribute to hardware rollouts and location changes while ensuring security policies and project delivery.

Qualifications

• Formal IT qualification or equivalent, with 2–5 years IT experience.
• Proactive communicator with hands-on Microsoft tech experience.
• Certifications such as ITIL, CompTIA A+ preferred.

Responsibilities

• Respond to IT support requests (level 1-2) and resolve issues.
• Log tickets using Jira and track progress.
• Install, configure and maintain desktops, laptops, printers, and peripherals.

Skills

Hands-on Microsoft environment

Windows Server

Active Directory

Azure

Azure Virtual Desktop

SQL Server

SharePoint & O365

ERP/CRM systems

2-5 years IT experience

Proactive communicator

Education

ITIL Foundation Certification

CompTIA A+ Certification

Formal IT Qualification

Tools

Jira

Job description

West Recruitment is partnering with an international manufacturing group in Australia to appoint an IT Support Engineer. You will work with a System Administrator and Head of Technology to deliver new technologies and provide frontline IT support for around 200 users.

The role covers end-user devices, infrastructure, and software; you will resolve level 1-2 issues, log Jira tickets, and contribute to hardware rollouts and location changes while ensuring security policies and project delivery.