Multi-Site IT Support Pro (Level 1–3)

Star X Technology Solutions; Sydney; Hybrid; AUD 85,000 - 120,000; Full time

Job summary

Star X Technology Solutions in Sydney, NSW seeks a versatile Technical Support Officer (Level 1–3) to support IT operations across multiple locations. You will handle helpdesk, systems administration, network management, and infrastructure design to keep operations running smoothly.

The role requires strong troubleshooting, time management, and the ability to prioritize tasks in a fast-paced environment while contributing to both day-to-day support and strategic IT projects.

Qualifications

• Experience delivering Level 1–3 IT support across multiple sites.
• Strong troubleshooting and problem-solving skills.
• Hands-on with Microsoft 365 administration and security.
• Familiar with UniFi networking, NAS storage, and backup solutions.
• Ability to manage documentation and IT assets effectively.

Responsibilities

• Provide end-user support across multiple sites (Level 1–3).
• Design, deploy, and manage wired/wireless networks and security policies.
• Administer Microsoft 365 environments (Exchange Online, Teams, SharePoint).
• Maintain Windows servers, AD, DNS, DHCP, and NAS platforms.
• Oversee endpoint management, OS/app deployments, and patches.
• Participate in IT infra projects from planning to deployment.
• Prioritize requests and balance projects with ops tasks.

Skills

Level 1–3 IT support

Multi-site support

Microsoft 365 administration

UniFi networking

RMM / endpoint management

Network security concepts

Documentation & knowledge base

Project coordination

Tools

UniFi

RMM platforms

Microsoft 365

NAS storage backup

Job description

Star X Technology Solutions in Sydney, NSW seeks a versatile Technical Support Officer (Level 1–3) to support IT operations across multiple locations. You will handle helpdesk, systems administration, network management, and infrastructure design to keep operations running smoothly.

The role requires strong troubleshooting, time management, and the ability to prioritize tasks in a fast-paced environment while contributing to both day-to-day support and strategic IT projects.