IT Support Engineer – L1/L2 | Swift Computers | Sydney, NSW

Swift Computers Pty; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

Swift Computers is seeking an experienced IT Support Engineer – L1/L2 to join our client support team in Sydney, NSW, with operations in Adelaide. You will own end-user tickets, configure workstations, and maintain Windows and Microsoft 365 environments while diagnosing hardware and network issues.

Immediate start in a full-time role is required. You will troubleshoot Windows, M365, and peripherals, provide both remote and onsite support, and collaborate with IT staff to ensure high user

Qualifications

• Bachelor’s degree or Diploma in Information Technology, Computer Science, Software Engineering, or a related field.
• 2+ years of professional experience in L1/L2 technical support or desktop engineering.
• Deep technical mastery of Windows operating systems and Microsoft 365 administration.
• Proven ability to troubleshoot hardware, software, and peripherals.

Responsibilities

• Provide comprehensive L1/L2 technical support for enterprise end-users.
• Configure, image, and maintain workstations and Microsoft 365 environments.
• Diagnose and resolve hardware, software, firmware, and peripheral faults on desktops and laptops.
• Perform provisioning, imaging, patching, and maintenance of devices.
• Troubleshoot networking components including LAN, Wi‑Fi, DNS, DHCP, and VPN access.
• Deliver remote and onsite technical support with fast incident resolution.
• Log and manage support tickets in enterprise ticketing systems.
• Collaborate with system admins and IT managers to ensure reliability.
• Maintain IT asset inventories and user documentation.

Skills

Windows OS

Microsoft 365

Hardware troubleshooting

Networking basics

Onsite & remote support

Customer service

Education

Bachelor/Diploma in IT

Tools

MSP environments

Azure Active Directory

Intune

Microsoft 365 Admin workflows

Job description

Position Summary:

Swift Computers is seeking an experienced, highly technical, and accomplished IT Support Engineer – L1/L2 to join our client support team on a full-time basis in Sydney, NSW (supporting operations in Adelaide). In this specialized technical support role, you will spearhead delivering frontline and second-line IT helpdesk support, troubleshooting hardware and software issues, maintaining Windows and Microsoft 365 environments, and resolving desktop and networking faults. You will work closely with internal IT teams, system administrators, and end-users to ensure seamless technology operations and high user satisfaction. Ideal candidates bring a robust academic degree in information technology or computer science, deep practical mastery of desktop engineering and network troubleshooting, and immediate availability for an urgent start.

Detailed Job Description:

As an IT Support Engineer – L1/L2 at Swift Computers based in Sydney, NSW (supporting Adelaide), you will take full ownership of resolving end-user technical support tickets, configuring workstations, and maintaining IT infrastructure health. Your day-to-day responsibilities encompass troubleshooting Windows and Microsoft 365 platforms, diagnosing hardware and peripheral failures, administering user accounts, and providing both remote and onsite technical support. You will handle basic networking diagnostics, resolve connectivity issues, and maintain accurate ticketing logs in accordance with service level agreements. Working in a fast-paced IT service environment requiring an immediate start, you will drive operational reliability and user support excellence.

Key Responsibilities:

• Provide comprehensive L1 and L2 technical support, troubleshooting, and issue resolution for enterprise end-users.
• Administer, configure, and maintain Windows operating systems and Microsoft 365 cloud productivity suites.
• Diagnose and resolve hardware, software, firmware, and peripheral faults for desktops, laptops, and mobile devices.
• Perform robust desktop and laptop hardware/software provisioning, imaging, patching, and maintenance.
• Troubleshoot foundational networking components including local area networks (LAN), Wi-Fi connectivity, DNS, DHCP, and VPN access.
• Deliver seamless remote and onsite technical support, ensuring rapid incident restoration and minimal downtime.
• Log, track, and manage support tickets in enterprise ticketing systems, maintaining high customer satisfaction ratings.
• Collaborate closely with system administrators, IT managers, and cross-functional technology support squads.
• Maintain comprehensive IT asset inventories, user documentation, and troubleshooting knowledge base articles.
• Ensure adherence to corporate IT security policies, endpoint protection baselines, and data backup procedures.

Required Qualifications & Skills:

• Bachelor’s degree or Diploma in Information Technology, Computer Science, Software Engineering, or a related field.
• Minimum 2+ years of professional experience in L1/L2 technical support, IT helpdesk administration, or desktop engineering.
• Deep technical mastery of Windows operating systems and Microsoft 365 administrative workflows.
• Proven practical experience in hardware and software troubleshooting, diagnostics, and component replacement.
• Solid working knowledge of desktop/laptop support, user onboarding, and peripheral management.
• Foundational networking knowledge covering TCP/IP, Wi-Fi, DHCP, and basic connectivity troubleshooting.
• Strong track record of providing both remote and onsite technical support with a customer-centric attitude.
• Professional availability for immediate start and full-time employment based in Sydney, NSW / Adelaide.

Nice-to-Have Skills:

• Professional certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation.
• Hands-on familiarity with cloud identity management, Azure Active Directory, and Intune endpoint management.
• Prior working experience in managed service provider (MSP) environments or enterprise IT helpdesks.
• Advanced customer service training and conflict resolution skills.
• Direct experience supporting remote workforces and multi-site branch office infrastructures.

Application Information:

• Recruiter: Swift Computers Recruitment Team
• Contact Name: Swift Computers HR Manager
• Email: [e-mail]
• Phone: Unspecified
• Application URL: Unspecified
• Salary/Rate: Competitive and commensurate with experience
• Deadline: Open until filled
• Notice Period: Immediate Start Required
• Contract Duration: Permanent / Full-Time (Sydney, NSW / Adelaide)

Recruitment Pro Tip:

When applying for L1/L2 IT support roles in Australia, ensure your resume explicitly highlights your hands-on Windows/M365 administration, immediate availability, and customer service track record.