Systems Engineer L2

Ambition Recruitment; Sydney; Hybrid; AUD 65.000 - 90.000; Vollzeit

Zusammenfassung

Ambition Recruitment in Sydney Hills District NSW is seeking a hands-on L2 Support Engineer for a 6-month contract. The role blends remote and on-site work, with regular travel to client sites across the wider Sydney area; owning the M365 troubleshooting workload and collaborating with the L3 team.

You will support M365, Exchange, SharePoint, Intune, VMware, and Azure tasks, while delivering reliable client-facing service and building strong relationships.

Qualifikationen

• Strong M365 troubleshooting across Exchange and SharePoint.
• Excellent client-facing communication and relationship-building.
• Proactive problem-solving with a solutions-first mindset.
• Driver's license and willingness to travel by road.

Aufgaben

• Provide L2 support across M365 environments, on-prem servers and VMware.
• Deploy and support Intune for user devices.
• Deliver core networking support as needed.
• Assist with Azure tasks as required.
• Escalate complex issues to L3 and collaborate on resolutions.
• Build strong client relationships face-to-face and over the phone.
• Travel to client sites across the wider Sydney area.

Kenntnisse

M365 troubleshooting

Client-facing skills

Azure

Networking basics

MSP experience

Tools

VMware

Intune

Jobbeschreibung

Ambition Recruitment – Sydney Hills District NSW

L2 Support Engineer
Contract: 6 months, immediate start
Working arrangement: Hybrid, with regular travel to client sites across the wider Sydney area (own vehicle required)

Are you a strong M365 troubleshooter who's ready to put your technical and client-facing skills to real use? This is a chance to join a business that lives and breathes technology solutions, where your M365 expertise will be front and centre every day.

Our client, a well-established national MSP, is looking for a L2 Support Engineer to provide that critical extra layer of support to their L3 team, working directly with clients across Sydney.

Responsibilities include:

• Providing L2 support across M365 environments, on-prem servers and VMware
• Deploying and supporting Intune
• Delivering core networking support as needed
• Assisting with Azure tasks where required
• Escalation support for complex issues, working closely with L3
• Building strong client relationships face-to-face and over the phone
• Travelling to client sites across the wider Sydney area

Experience needed:

• Microsoft 365 experience is the top priority for this role - including Exchange, Sharepoint, deploying and supporting Intune and general M365 problem-solving
• Experience supporting VMware and on-prem servers, Azure and core networking is also a plus
• Excellent client-facing skills; confident engaging directly with clients, including by phone
• MSP experience is nice-to-have, not essential
• A genuine passion for technology and a proactive, solutions-first attitude
• Driver's licence and vehicle for client visits

There is a genuine pathway to a permanent role or to progress into a L3 role is on offer for the right person.