Desktop Support Engineer

Green Light; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Long-term extension potential

Onsite role in Sydney

ASAP start

Job summary

Green Light Worldwide is seeking an experienced Desktop Engineer to provide hands‑on EUC and TechBar support in a large enterprise in Sydney. The role focuses on desktop and application troubleshooting, device provisioning, and end‑user experience across Microsoft 365 and identity platforms.

You will join a fast‑paced environment delivering high‑quality onsite technical support with strong customer service skills.

Qualifications

• Proven experience as a Desktop Engineer or EUC Engineer in enterprise environments.
• Strong hands-on support of Windows 11 devices and Microsoft 365 apps.
• Experience with endpoint management, AD/Entra ID, and ITSM platforms.
• Excellent customer service and ability to engage with stakeholders onsite.

Responsibilities

• Provide onsite desktop and TechBar support to end users across technologies.
• Troubleshoot hardware, software, OS, and application issues.
• Support Windows 11 devices, peripherals, and device lifecycle activities.
• Assist with provisioning, asset management, and hardware refresh cycles.
• Manage incidents via ServiceNow and resolve VPN/Wi‑Fi connectivity issues.
• Support Microsoft 365 apps and collaboration platforms (Outlook/Teams/OneDrive/SharePoint).
• Collaborate on identity issues across AD and Entra ID environments.
• Maintain technical documentation and knowledge base articles.
• Deliver strong customer service and timely resolution of requests.

Skills

Windows 11 support

EUC engineering

Desktop support

Microsoft 365

Intune / endpoint management

Active Directory / Entra ID

ITSM (ServiceNow)

Hardware troubleshooting

Network basics (VPN/Wi‑Fi)

Customer service

Onsite support

macOS / Apple device support (desir.)

Job description

• Initial 12-Month Assignment with strong potential extension
• Sydney, NSW
• Onsite (5 Days per Week)
• ASAP start date
• Enterprise End User Computing (EUC) Environment

About the Role

Green Light is seeking an experienced Desktop Engineer to provide hands‑on End User Computing (EUC) and TechBar support within a large enterprise environment.

This role focuses on delivering high-quality onsite technical support across endpoint devices, Microsoft technologies, collaboration tools, and identity platforms. You will be responsible for troubleshooting desktop and application issues, supporting device lifecycle activities, and ensuring a seamless end‑user experience.

The successful candidate will combine strong technical capabilities with excellent customer service skills and experience supporting enterprise users in fast‑paced environments.

Responsibilities

• Provide onsite desktop and TechBar support to end users across a range of technologies
• Troubleshoot and resolve hardware, software, operating system, and application‑related issues
• Support Windows 11 devices, laptops, desktops, docks, monitors, printers, and peripherals
• Support Microsoft 365 applications and collaboration platforms, including Outlook, Teams, OneDrive, and SharePoint
• Assist with device provisioning, onboarding, asset management, hardware refresh, and equipment replacement activities
• Support endpoint management processes using Microsoft Intune and modern device management technologies
• Troubleshoot identity and access issues across Active Directory and Entra ID environments
• Manage incidents and service requests through ITSM platforms such as ServiceNow
• Support VPN, Wi‑Fi, and general connectivity issues
• Assist with meeting room and collaboration technology support where required
• Maintain technical documentation and knowledge base articles
• Deliver exceptional customer service and ensure timely resolution of support requests

Required Skills & Experience

• Proven experience as a Desktop Engineer, EUC Engineer, Desktop Support Engineer, or similar role
• Strong experience supporting Windows 11 environments and endpoint devices
• Experience supporting Microsoft 365 technologies, including Outlook, Teams, OneDrive, SharePoint, and Office applications
• Working knowledge of Microsoft Intune and endpoint management solutions
• Experience supporting Active Directory and Microsoft Entra ID environments
• Strong troubleshooting skills across hardware, software, and user access issues
• Understanding of networking fundamentals, including VPN and Wi‑Fi troubleshooting
• Exposure to macOS and Apple device support is desirable
• Experience using ServiceNow or similar ITSM platforms
• Excellent communication, customer service, and stakeholder engagement skills
• Ability to work effectively in a customer‑facing onsite support environment

About Green Light Worldwide

We are an Australian onshore services company that provides technology capability across ANZ and Asia. Our services range from day‑to‑day operational activities, through project delivery, to more strategic and transformational programs.

At Green Light, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We encourage applications from all backgrounds and communities and are dedicated to providing a fair and accessible recruitment process for all candidates. If you require any accommodations during the process, please contact ***************@greenlightworldwide.com or call [phone].