IT Support Engineer: Bridge IT & Clinical Ops (Hybrid)

Qureight Ltd; Town Of Cambridge; Remote; AUD 66,000 - 104,000; Full time

Benefits offered by this job

Annual bonus plan

Private medical insurance

Cycle-to-work scheme

Contributory pension

Equity

28 days holiday + 3 company days

Job summary

Qureight Ltd is seeking an IT Support Engineer to manage day-to-day IT tickets, support internal teams, and act as a bridge to engineering for deeper technical work. You will build knowledge bases and enable self-sufficiency across the business, with occasional support outside UK hours for global sites.

You will work with macOS, Entra/MFA, and core SaaS platforms, delivering reliable IT support and contributing to a proactive, compliant operating environment.

Qualifications

• Experience in technical support, application support, IT support, or service desk roles.
• Proficient with macOS and common SaaS platforms (Microsoft 365, Entra, Slack, Box, JIRA).
• Strong communication and stakeholder management; able to translate technical details for non-technical audiences.
• Willingness to provide occasional support outside normal UK working hours to cover other time zones.

Responsibilities

• General and second-line IT support across macOS, SaaS platforms, identity and access management, networking, SaaS administration, and user lifecycle tasks.
• Provide specialist application support and triage; escalate bugs or gaps to engineering.
• Own delegated queries end-to-end with clear, proactive communication.
• Build and maintain runbooks, FAQs, and internal documentation to enable self-service.
• Bridge between support teams and engineering for tooling-related queries; translate operational context for engineers.
• Direct admin support for user, site, project, and general IT tasks where appropriate.
• Support the Clinical Operations team in Zendesk usage and internal IT support systems (Jira).
• Escalate site and sponsor issues as needed and collaborate with engineering for resolutions.
• Contribute to feedback loops with engineering to prioritise fixes and validate resolutions.
• Deliver IT support activities in line with SOPs, ISO standards, and data privacy regulations.

Skills

macOS

Entra

MFA

IT support

communication

Tools

JIRA

Zendesk

Slack

Box

Office 365

Job description

Qureight Ltd is seeking an IT Support Engineer to manage day-to-day IT tickets, support internal teams, and act as a bridge to engineering for deeper technical work. You will build knowledge bases and enable self-sufficiency across the business, with occasional support outside UK hours for global sites.

You will work with macOS, Entra/MFA, and core SaaS platforms, delivering reliable IT support and contributing to a proactive, compliant operating environment.