Senior IT Support Engineer - Executive & Lab IT (Onsite)

ITCO Solutions, Inc.; Brisbane; On-site; AUD 80,000 - 110,000; Full time

Job summary

ITCO Solutions, Inc. in Brisbane is seeking a Senior IT Support Engineer to provide high-touch, executive-level technical support across on-site environments. You will troubleshoot complex issues, manage endpoints, and maintain lab and conference room technology with professionalism and discretion.

The role covers provisioning, device lifecycle management, and Onsite support for executive events. A strong background in macOS/Windows and basic Linux, plus MDM tools, is essential for success.

Qualifications

• 5+ years of IT support experience in enterprise environments.
• Level 3 Help Desk/Desktop Support including executive and lab support.
• Experience with macOS, Windows, and basic Linux environments.
• Experience with Microsoft 365/O365 administration including Outlook, Intune, and Office apps.
• Experience with MDM platforms such as MobileIron/Intune, Kandji/Iru, or similar.
• Strong communication and customer service skills.

Responsibilities

• Provide high-touch technical support for executives and end users in on-site environments.
• Serve as on-site escalation point for complex issues impacting end users, executives, and labs.
• Troubleshoot and resolve advanced issues across macOS, Windows, and basic Linux systems.
• Support endpoint environments: provisioning, troubleshooting, lifecycle management with Intune, Kandji/Iru, or similar tools.
• Provide hands-on support for lab and production environments, hardware setup and maintenance.
• Maintain conference room technology, Zoom Rooms, displays, and AV equipment.
• Support company-wide meetings, executive presentations, and All Hands events.
• Manage onboarding for new hires: device setup, account provisioning, day-one readiness.
• Maintain IT asset inventory, tracking, and hardware lifecycle management.
• Travel to other Brisbane offices as needed.

Skills

Executive support

Lab support

MacOS

Windows

Linux basics

Microsoft 365

Intune

MDM platforms

Strong communication

Tools

Jira

Zoom Rooms

Job description

ITCO Solutions, Inc. in Brisbane is seeking a Senior IT Support Engineer to provide high-touch, executive-level technical support across on-site environments. You will troubleshoot complex issues, manage endpoints, and maintain lab and conference room technology with professionalism and discretion.

The role covers provisioning, device lifecycle management, and Onsite support for executive events. A strong background in macOS/Windows and basic Linux, plus MDM tools, is essential for success.