IT Support Engineer for Client IT & Cloud Reliability

Proweb Technologies; New South Wales; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

Proweb Technologies seeks an IT Support Engineer to be the trusted first line of support for client environments. You will diagnose issues, resolve tickets, and collaborate with senior engineers on infrastructure, security, and continuous improvement.

You will provide Level 1–2 support across Windows, Microsoft 365, networking, and endpoints, monitor systems, document resolutions, and assist with onboarding, hardware setup, and user administration.

Qualifications

• 1–3+ years in IT support or helpdesk roles.
• Strong knowledge of Microsoft 365, Active Directory, and Windows environments.
• Clear communication skills with both technical and non-technical users.
• Ability to prioritise tickets and work calmly under pressure.
• Willingness to learn managed services tooling and client environments.

Responsibilities

• Provide timely Level 1–2 support across Windows, Microsoft 365, networking, and endpoint environments.
• Monitor systems, respond to incidents, and document resolutions clearly.
• Assist with onboarding, hardware setup, user administration, and service requests.
• Escalate complex issues with strong notes and recommended next steps.
• Contribute to process improvements that make support faster and more reliable.

Skills

Communication

Windows environments

Microsoft 365

Active Directory

Ticket prioritisation

Tools

RMM tools

Azure

Job description

Proweb Technologies seeks an IT Support Engineer to be the trusted first line of support for client environments. You will diagnose issues, resolve tickets, and collaborate with senior engineers on infrastructure, security, and continuous improvement.

You will provide Level 1–2 support across Windows, Microsoft 365, networking, and endpoints, monitor systems, document resolutions, and assist with onboarding, hardware setup, and user administration.