Junior Support Analyst

Agilitus; Western Australia; On-site; AUD 52,000 - 72,000; Full time

Job summary

Agilitus in Perth is seeking a motivated Junior Support Analyst to join our ICT team. The role focuses on delivering first-level support, assisting with onboarding/offboarding, and maintaining devices and assets in a busy engineering environment.

You will work with experienced ICT professionals to develop practical solutions, contribute to knowledge resources, and help ensure smooth operations across the organisation while supporting a culture of growth and collaboration.

Qualifications

• Excellent communication and customer service skills.
• Strong time management and prioritisation abilities.
• Proactive problem-solving approach in ICT contexts.
• Previous experience in a busy ICT support environment.

Responsibilities

• Provide first level service to end-users by triaging email requests and resolving issues.
• Manage ICT requirements for onboarding and offboarding employees.
• Manage the replacement of desktops and laptops.
• Contribute and update the ICT knowledge base.
• Maintain asset registers.
• Identify and evaluate opportunities for improvement to current ICT systems.

Skills

Excellent communication

Time management

Accountable

Proactive problem solving

ICT support experience

Job description

At Agilitus, we're passionate about solving complex engineering challenges and helping our clients achieve better outcomes through innovative, practical solutions. Our people are at the heart of everything we do, and we're looking for a motivated Junior Support Analyst to join our ICT team in Perth.

This is an exciting opportunity for someone who enjoys helping people, solving technology problems, and building a career in Information and Communications Technology. You'll work alongside experienced ICT professionals, gain exposure to a broad range of technologies, and play an important role in supporting our growing business.

Key Responsibilities:

• Provide first level high-quality service to end-users by triaging email requests and resolving issues where possible
• Manage the ICT requirements for onboarding and offboarding employees
• Manage the replacement of desktops and laptops
• Contribute and update the ICT Knowledge base
• Maintain asset registers
• Identify and evaluate opportunities for improvement to current ICT systems

Knowledge, Skills and Attributes:

• Excellent communications skills
• Efficient in managing your time and prioritising tasks
• Accountable and reliable
• Previous experience in a busy ICT support environment
• A proactive approach to problem-solving

Why Join Us?

At Agilitus, we encompass an entrepreneurial mindset and a collaborative, supportive culture. We attract ambitious people, who are empowered and nurtured with the prospect of promotion as the business grows, with encouraged elevation into leadership roles supported by our existing leadership team – a mix of young and experienced. With no silos and a range of innovative projects, we offer a unique opportunity for like-minded people to thrive in a teamwork-inspired environment, as we work together to deliver multidisciplinary engineering solutions for clients and communities.

On a personal level, you’ll be part of an inclusive, diverse, and equitable workplace. This will open the doors to flexible work arrangements to maintain a work-life balance, tailored learning and development plans and career pathways, access to wellbeing services and more. We provide competitive remuneration including incentives and paid overtime, a generous paid primary and secondary parental leave policy, paid professional memberships and on-the-job mentoring and coaching with our industry-leading technical experts. We are proud to promote our partnership with Engineers Australia, providing a supported pathway for our engineers to achieve chartered status.

Our Perth headquarters are the heart of our operations. Located in the CBD on the prestigious St Georges Terrace, the office is easily accessible by various public transport and paid parking facilities. We offer bright, modern workspaces with stocked kitchens featuring complimentary coffee machines, fruit and chocolate bowls, and beverages on a Friday afternoon reflecting our social culture. The 240 building itself boasts lavish end-of-trip and bike facilities, childcare facilities, concierge, lockers, dry cleaning, complimentary gym and fitness classes, and more. Our Atrium building also features indoor basketball courts and full-sized squash courts accompanied by end-of-trip facilities.

About Us

Our vision is to be the most sought-after global multi-discipline engineering business; attracting and employing the best people with like-minded values while working on projects that make a difference to our communities.

We’re in the business of solving engineering challenges but it’s more than that; it’s the difference we make for clients, our people and community. It’s about delivering on our promises and always exploring better ways of finding solutions.

Our agility ensures we find solutions to complex problems. We design innovative, best fit solutions for challenges that many haven’t been able to solve.