IT Support Analyst I–II: Growth & Mentorship in Tech

Outlook Talent Solutions; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Outlook Talent Solutions is seeking an IT Support Analyst in Sydney to join a growing financial services team. This role suits an IT graduate or someone with 1–2 years of experience eager to develop their career.

You’ll troubleshoot technical issues hands-on, work face-to-face with users, and learn directly from an experienced IT Lead who will mentor your development. A proactive, positive attitude and strong communication are essential.

Qualifications

• IT degree or relevant IT qualification with a passion for technology.
• Strong Microsoft skills and troubleshooting ability.
• Excellent communication skills, with the ability to break down technical jargon and explain solutions in plain English.
• A proactive, positive attitude and a willingness to learn.
• A customer-focused mindset and confidence supporting people face-to-face.
• Excellent presentation and the ability to talk confidently with stakeholders at all levels.

Responsibilities

• Troubleshoot technical issues and support users face-to-face.
• Learn from an experienced IT Lead with mentoring and support for development.
• Convey solutions in clear, simple language to non-technical users.

Skills

Microsoft troubleshooting

Communication skills

Stakeholder communication

Customer-focused

Education

IT degree or IT qualification

Job description

Outlook Talent Solutions is seeking an IT Support Analyst in Sydney to join a growing financial services team. This role suits an IT graduate or someone with 1–2 years of experience eager to develop their career.

You’ll troubleshoot technical issues hands-on, work face-to-face with users, and learn directly from an experienced IT Lead who will mentor your development. A proactive, positive attitude and strong communication are essential.