IT Support Technician: Frontline IT, Training & Family-Friendly Hours

Brisbane Markets Limited; City of Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Fuel discounts

Gym memberships

Salary continuance insurance

Family friendly hours

Free parking

EAP

Supportive work environment

Job summary

Brisbane Markets Limited is seeking a customer‑focused IT Support Technician to manage frontline ticketing, user setups and support for our IT infrastructure. You will deliver Tier 1 and 2 support, and create training materials for IT and non‑IT staff, ensuring timely service delivery with strong attention to detail.

The role covers hardware management, extensive documentation, and collaboration with other teams.

Qualifications

• Experience in Level 1–2 IT support.
• Diploma of Information Technology.
• Familiar with hardware management, maintenance and patching.
• Customer service focused with strong communication.
• Proficient in creating manuals, videos and training materials.
• Strong knowledge of Microsoft OS and Server environments.
• Experience with DNS, DHCP and Group Policy.
• Proficient with Microsoft Exchange and Office applications.
• Excellent troubleshooting and problem‑solving skills.
• Able to work independently and in a team.
• Proactive and detail oriented with good organisational skills.
• Relevant certifications are a plus.

Responsibilities

• Provide IT Support Level 1 & 2 for end users across desktops, laptops, mobile devices and site hardware.
• Manage IT ticket queue, ensuring SLAs are met and tickets resolved or escalated.
• Oversee hardware inventory and lifecycle, including installation and setup of new hardware.
• Develop and deliver IT training sessions and create training materials (manuals, videos, presentations).
• Maintain and update internal IT documentation for systems and processes.
• Collaborate with other teams to implement effective IT solutions and improvements.
• Participate in an on‑call roster (approx. two weeks every six weeks).

Skills

IT Support 1/2

Diploma IT

Hardware management

Customer service

Training material creation

Microsoft Windows

Server management (DNS/DHCP/GP)

Microsoft Exchange

Microsoft Office

Troubleshooting

Communication

Teamwork

Certifications

Education

Diploma of Information Technology

Tools

Gallagher Access Control

Milestone XProtect CCTV

Microsoft Dynamics

Business Central

Power BI

API and software automation

3CX phone system

Job description

Brisbane Markets Limited is seeking a customer‑focused IT Support Technician to manage frontline ticketing, user setups and support for our IT infrastructure. You will deliver Tier 1 and 2 support, and create training materials for IT and non‑IT staff, ensuring timely service delivery with strong attention to detail.

The role covers hardware management, extensive documentation, and collaboration with other teams.