Enterprise IT Support Specialist - Windows/Linux/Apple

Anduril-1; Sydney; Hybrid; AUD 65,000 - 95,000; Full time

Job summary

Anduril Industries in Sydney, Australia, is seeking a highly motivated IT Operations specialist to provide on-site and remote technical support for software and hardware across the enterprise IT fleet, ensuring an exceptional end-user experience and steady operations.

You will manage tickets in Jira Service Management, administer licenses (Adobe, Lucid, etc.), deploy and track IT hardware, document knowledge articles and SOPs, participate in projects and on-call rotations, and travel to our

Qualifications

• Bachelor's degree in computer science or related field.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Extremely detailed oriented.
• Strong analytical and problem-solving skills.
• Experience with ticketing systems and managing a ticket queue.
• Experience with IT systems, networks and related technologies.
• Experience with endpoint management tools (SCCM, Jamf, Kace, Workspace One, etc.).
• Excellent knowledge of PC and Apple hardware.
• Ability to obtain and maintain an Australian Government Security Clearance

Responsibilities

• Provide on-site and remote technical support for software and hardware.
• Handle tickets in the Jira Service Management system.
• License administration of end user software including but not limited to Adobe, Lucid, etc.
• Identify persistent problems and recurring failures for root cause analysis.
• Windows, Linux and Apple computer management.
• Responsible for deploying, recovering, maintaining and tracking of IT hardware.
• Identify and document knowledge articles and SOPs for end users and internal IT.
• Assist with on-going operational improvements.
• Participate in or lead projects as assigned.
• Participate in a weekly on-call rotation.
• Travel to our Melbourne and Canberra offices

Skills

Ticketing systems

End-user support

Windows/Linux/macOS

Communication skills

Analytical problem-solving

Teamwork

Education

Bachelor's degree in computer science or related field

Tools

Jira Service Management

Confluence

SCCM

Jamf

Kace

Workspace One

Okta

Zoom

SharePoint

Job description

Anduril Industries in Sydney, Australia, is seeking a highly motivated IT Operations specialist to provide on-site and remote technical support for software and hardware across the enterprise IT fleet, ensuring an exceptional end-user experience and steady operations.

You will manage tickets in Jira Service Management, administer licenses (Adobe, Lucid, etc.), deploy and track IT hardware, document knowledge articles and SOPs, participate in projects and on-call rotations, and travel to our