Systems Test Engineer

Wipro; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Wipro in Sydney is seeking an IT Service Desk/Onsite Support specialist to provide initial-level onsite desktop and end-user support for client users and devices. You will diagnose routine Windows/macOS issues, support Microsoft 365 apps, and handle basic LAN/VPN connectivity with guidance from senior staff.

Ideal candidates have 0–3+ years of experience in technical support, hands-on hardware maintenance, and strong communication skills to assist non-technical partners.

Qualifications

• Bachelor's degree in Computer Science or IT.
• 0 to 3+ years of experience in technical support, customer service or help desk.
• Knowledge of Windows & MacOS installation and configuration.
• Understanding of LAN, WAN, VPN, DHCP, DNS, and basic Wi‑Fi router setup.
• Knowledge on troubleshoot and repair desktops, laptops, printers, scanners and mobile devices (iOS/Android).
• Proficiency with Active Directory, Microsoft 365, ticketing systems such as ServiceNow.
• Clear verbal and written communication skills to help assist partners who are not technically adept.

Responsibilities

• Provide initial-level onsite desktop and end-user support for client users and devices, following established procedures.
• Diagnose and resolve routine issues involving Windows operating systems, laptops, desktops, printers and standard peripherals using approved troubleshooting procedures.
• Provide standard operational support for Microsoft 365 applications, including Outlook, Teams, OneDrive and SharePoint, in accordance with documented procedures and Global NOC directions.
• Perform routine hardware maintenance, break/fix activities, equipment replacement and device installation using approved work instructions.
• Assist with basic LAN, Wi‑Fi and VPN connectivity issues using prescribed diagnostic procedures, escalating issues outside the employee’s authority or competence to the Global NOC.
• Receive, update and progress assigned incidents and service requests through ServiceNow, Remedy or similar IT service-management systems, in accordance with agreed priorities and service levels.
• Liaise with the Global NOC, senior support personnel and approved vendors when required, and implement technical instructions within the scope of assigned work.
• Provide professional onsite assistance to users and, where reasonably required and properly authorised, participate in scheduled or approved after‑hours support.
• Maintain accurate service records and promptly elevate unresolved, complex, security‑related or out‑of‑scope issues for further technical review.

Skills

Windows OS

MacOS setup

Active Directory

Microsoft 365

ServiceNow

LAN/WAN/VPN

End-user support

Troubleshooting

SharePoint

Education

Bachelor's degree in Computer Science or IT

Tools

ServiceNow

Job description

• Provide initial-level onsite desktop and end-user support for client users and devices, following established procedures and under the guidance of senior technical personnel or the client’s Global NOC.
• Diagnose and resolve routine issues involving Windows operating systems, laptops, desktops, printers and standard peripherals using approved troubleshooting procedures.
• Provide standard operational support for Microsoft 365 applications, including Outlook, Teams, OneDrive and SharePoint, in accordance with documented procedures and Global NOC directions.
• Perform routine hardware maintenance, break/fix activities, equipment replacement and device installation using approved work instructions.
• Assist with basic LAN, Wi‑Fi and VPN connectivity issues using prescribed diagnostic procedures, escalating issues outside the employee’s authority or competence to the Global NOC.
• Receive, update and progress assigned incidents and service requests through ServiceNow, Remedy or similar IT service-management systems, in accordance with agreed priorities and service levels.
• Liaise with the Global NOC, senior support personnel and approved vendors when required, and implement technical instructions within the scope of assigned work.
• Provide professional onsite assistance to users and, where reasonably required and properly authorised, participate in scheduled or approved after‑hours support.
• Maintain accurate service records and promptly elevate unresolved, complex, security‑related or out‑of‑scope issues for further technical review.
• Bachelors degree in Computer Science or IT.
• 0 to 3+ years of experience in technical support, customer service or help desk environments.
• Knowledge of Windows & MacOS installation and configuration.
• Understanding of LAN, WAN, VPN, DHCP, DNS, DNS and basic Wi‑Fi router setup.
• Knowledge on troubleshoot and repair desktops, laptops, printers, scanners and mobile devices (iOS/Android).
• Proficiency with Active Directory, Microsoft 365, ticketing systems such as ServiceNow.
• Clear verbal and written communication skills to help assist partners who are not technically adept.