Senior Consultant

Capgemini; Sydney; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Hybrid working

Career development

Total Reward package

Celebrate recognition portal

Job summary

Capgemini Australia is seeking a Senior Technical Consultant to support Level 1/2 IT issues, provisioning and IAM across enterprise environments. You’ll troubleshoot, coordinate escalations and maintain security-compliant configurations while collaborating with specialist teams.

You will document SOPs, contribute to knowledge bases, and help ensure service delivery meets SLA standards through proactive incident management and end-to-end lifecycle oversight.

Qualifications

• Bachelor’s degree in information technology required.
• 2+ years experience in corporate IT end-user support, systems administration and technical consulting.
• Experience with enterprise endpoint management, IAM, and cloud directory services (e.g., Microsoft 365, Intune, Azure AD/Entra ID).
• Proven ability in complex troubleshooting, deployment and ITIL-aligned service delivery.

Responsibilities

• Provide Level 1/2 assistance for hardware, software, network, and VPN issues.
• Escalate critical matters to higher-level support when needed.
• Administer hardware infrastructure across laptops, workstations, peripherals, and AV tech.
• Manage IAM: user onboarding/offboarding, MFA, licenses, groups and access.
• Monitor Azure AD/Intune cloud security and policy synchronization.
• Perform device provisioning and imaging using Windows Autopilot and Intune.
• Handle incidents and requests lifecycle via ServiceNow.
• Create SOPs and user guidance for system upgrades and security updates.
• Maintain asset lifecycle registers and oversee stock audits.

Skills

End-user support

Troubleshooting

Communication

Documentation

Education

Bachelor’s degree in information technology

Tools

Azure AD

Intune

Microsoft 365

Active Directory

ServiceNow

Windows Autopilot

Job description

Senior Technical Consultant within Tech Bar and Desktop Support operations, responsible for providing Level 1/2 technical support, device provisioning, identity and access management, incident resolution, and hardware and software support across the enterprise environment.

The role supports business continuity by troubleshooting user issues, maintaining hardware infrastructures, coordinating escalations with specialist teams, and creating documentation to improve operational consistency and service delivery.

Responsibilities:

• Provide technical level 1/2 assistance to the users, addressing and troubleshooting the issues related to hardware, software, network, operating systems, VPN, Microsoft365 and many more.
• Communicate effectively with the users to provide any technical guidance of any process and changes within the system, resolve technical issues and **escalate the critical matters to the higher-level support as needed.**
• Provide hardware infrastructure support across enterprise laptops, workstations, peripherals, meeting rooms, AV technologies, network infrastructures, and printers coordinating technical repairs and vendor engagements.
• Administer identity and access management (IAM) functions including user onboarding/offboarding, Active Directory, set up Multi-Factor Authentication (MFA), ensuring account’s status, and appropriate licenses, groups and birthright access are assigned for the users.
• Monitor device status and user identity details in the cloud platforms like: Azure AD and Intune Cloud, ensuring security, compliance and policy synchronization.
• Conduct automated device provisioning, imaging, and deployment workflows via Windows Autopilot and Intune admin center while deploying to the users ensuring the proper set up and configuration.
• Manage end-to-end incidents and requests lifecycles using enterprise ITSM platforms (ServiceNow), conducting diagnostics, root-cause analysis, and timely resolution to maintain SLA compliance.
• Formulate technical documentation, user guidance, and Standard Operating Procedures (SOPs) to facilitate seamless system upgrades, security updates, and operational handovers.
• Perform continuous asset lifecycle management, maintaining precise registers for device deployments, returns, stock audits, and defective hardware disposals.
• Collaborate with high-level infrastructure, network, and cybersecurity teams to resolve complex technical issues and outages ensuring all the processes and workflows are followed and maintained correctly.

Your Profile

Experience and Qualifications:

• Relevant Qualification: Bachelor’s degree in information technology
• Demonstrated Professional experience 2years + of progressive hands on experience in Corporate IT End-user Support, systems administration and technical consulting
• Demonstrated experience with enterprise endpoint management, IAM, and cloud directory services (e.g., Microsoft 365, Microsoft Intune, Azure Active Directory/Entra ID and so on.
• Proven track record in complex technical troubleshooting, hardware/software deployment and management, service desk management, and adhering to ITIL framework standards
• Excellent verbal and written communication skills, with experience developing standard operating procedures (SOPs) Knowledge bases and other technical reference materials
• Strong ability to interface with internal business units, external service providers and cross-functional technology teams during infrastructure or service transitions

What you’ll love about working here

• You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
• We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
• At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
• We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.