IT Service Desk Cadetship – Sep 2026 (Canberra)

GOTAFE; Canberra; Hybrid; AUD 52,000 - 66,000; Full time

Job summary

Leidos Australia in Canberra is seeking a Service Desk Analyst intern who will be the primary contact for IT-related inquiries and technical issues across corporate IT systems. The role focuses on diagnosing problems, supporting Windows environments, and troubleshooting Microsoft 365 applications.

We train the technical aspects, welcome learners who seek feedback, and value collaboration. The role requires onsite work in the Canberra office with a view to developing your career in IT service

Qualifications

• Currently studying IT related Degree, Certification or Diploma with 18 months - 24 months remaining.
• Experience in a customer-centric role.
• Excellent communication skills and a proactive approach.
• Experience with Microsoft 365, Azure, InTune, and all Windows operating systems.
• Awareness of ITIL best practice methodology.
• Be willing to work onsite in the Canberra office with responsibilities including phone calls and Onsite assistance.
• Previous service desk experience is desirable.

Responsibilities

• Provide first-line IT support to end-users in the Asia Pacific region.
• Log and manage user incidents, service, and access requests.
• Account Maintenance (Password resets, account unlocks, etc.)
• Troubleshoot hardware, software, network, and telecommunication issues.
• Ensure compliance with Service Level Agreements and maintain user communication.
• Maintain documentation, and research issues and troubleshooting.

Skills

Customer-centric

Communication skills

Team player

Proactive learning

Education

IT-related Degree/Diploma/Certification

Tools

Microsoft 365

Azure

InTune

Windows OS

Job description

Leidos Australia in Canberra is seeking a Service Desk Analyst intern who will be the primary contact for IT-related inquiries and technical issues across corporate IT systems. The role focuses on diagnosing problems, supporting Windows environments, and troubleshooting Microsoft 365 applications.

We train the technical aspects, welcome learners who seek feedback, and value collaboration. The role requires onsite work in the Canberra office with a view to developing your career in IT service