IT Service Desk Cadetship - Flexible Hours (18–24 Months)

Notre Dame

Canberra

Hybrid

AUD 55,000 - 75,000

Full time

14 days+

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Job summary

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our team of local experts is solving complex challenges in government, defence, aviation and health sectors.

This student program offers hands-on service desk experience while you study IT, with 18–24 months remaining in your degree or certification. You will provide first-line IT support, diagnose and resolve issues, support Windows environments, and troubleshoot Microsoft 365 applications.

Qualifications

Enrollment in IT-related degree, certification or diploma with 18–24 months remaining.
Experience in a customer-centric role.
Excellent communication skills and a proactive approach.
Experience with Microsoft 365, Azure, Intune, and Windows operating systems.
Awareness of ITIL best practice methodology.
Willingness to work onsite in the Canberra office including phone and onsite assistance.

Responsibilities

Provide first-line IT support to end-users in the Asia Pacific region.
Log and manage user incidents, service, and access requests.
Account maintenance (password resets, account unlocks, etc.).
Troubleshoot hardware, software, network, and telecommunication issues.
Ensure compliance with Service Level Agreements and maintain user communication.
Maintain documentation, and research issues and troubleshooting.