IT Service Desk Cadet (Sep 2026) – Canberra

UEC; Canberra; Hybrid; AUD 55,000 - 72,000; Full time

Job summary

Leidos Australia is offering a Service Desk Analyst internship for IT students with 18–24 months remaining in their studies. The role focuses on first-line support for Windows environments and Microsoft 365 applications, with training provided to cover technical aspects.

You will log incidents, perform account maintenance, and troubleshoot a range of IT issues in a collaborative team. Applicants should be willing to work onsite at the Canberra office, have strong communication skills, and show a

Qualifications

• Currently studying IT related Degree, Certification or Diploma with 18 months - 24 months remaining.
• Experience in a customer-centric role.
• Excellent communication skills and a proactive approach.
• Experience with Microsoft 365, Azure, InTune, and all Windows operating systems.
• Awareness of ITIL best practice methodology.
• Be willing to work onsite in the Canberra office with responsibilities including phone calls and Onsite assistance.
• Previous service desk experience is desirable.

Responsibilities

• Provide first-line IT support to end-users in the Asia Pacific region.
• Log and manage user incidents, service, and access requests.
• Account Maintenance (Password resets, account unlocks, etc.)
• Troubleshoot hardware, software, network, and telecom issues.
• Ensure compliance with Service Level Agreements and maintain user communication.
• Maintain documentation, and research issues and troubleshooting.

Skills

Customer-focused

Communication

Team player

Problem solving

Education

IT related Degree/Diploma/Certification

Tools

Microsoft 365

Azure

InTune

Windows OS

Job description

Leidos Australia is offering a Service Desk Analyst internship for IT students with 18–24 months remaining in their studies. The role focuses on first-line support for Windows environments and Microsoft 365 applications, with training provided to cover technical aspects.

You will log incidents, perform account maintenance, and troubleshoot a range of IT issues in a collaborative team. Applicants should be willing to work onsite at the Canberra office, have strong communication skills, and show a