Cadetship (Sep 2026)

GOTAFE; Canberra; Hybrid; AUD 52,000 - 66,000; Full time

Job summary

Leidos Australia in Canberra is seeking a Service Desk Analyst intern who will be the primary contact for IT-related inquiries and technical issues across corporate IT systems. The role focuses on diagnosing problems, supporting Windows environments, and troubleshooting Microsoft 365 applications.

We train the technical aspects, welcome learners who seek feedback, and value collaboration. The role requires onsite work in the Canberra office with a view to developing your career in IT service

Qualifications

• Currently studying IT related Degree, Certification or Diploma with 18 months - 24 months remaining.
• Experience in a customer-centric role.
• Excellent communication skills and a proactive approach.
• Experience with Microsoft 365, Azure, InTune, and all Windows operating systems.
• Awareness of ITIL best practice methodology.
• Be willing to work onsite in the Canberra office with responsibilities including phone calls and Onsite assistance.
• Previous service desk experience is desirable.

Responsibilities

• Provide first-line IT support to end-users in the Asia Pacific region.
• Log and manage user incidents, service, and access requests.
• Account Maintenance (Password resets, account unlocks, etc.)
• Troubleshoot hardware, software, network, and telecommunication issues.
• Ensure compliance with Service Level Agreements and maintain user communication.
• Maintain documentation, and research issues and troubleshooting.

Skills

Customer-centric

Communication skills

Team player

Proactive learning

Education

IT-related Degree/Diploma/Certification

Tools

Microsoft 365

Azure

InTune

Windows OS

Job description

• Gain hands on work experience whilst completing your studies - minimum 18 month-24 month commitment


• Support customers with technical issues related to IT systems


• Excellent career development in a culture that embraces flexible work arrangements

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting our website.

Do Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Your New Role and Responsibilities

This opportunity is for students currently studying an IT related degree, diploma or certification.

We are seeking a Service Desk Analyst to be the primary contact for customer inquiries and technical issues related to corporate IT systems. The role involves diagnosing and resolving problems, supporting Windows environments, and troubleshooting Microsoft 365 applications.

We can train the technical aspects of this role, but if you're eager to learn, receptive to feedback, and a collaborative team player, we're committed to investing our time to help advance, or launch your career.

An average week for an Service Desk Analyst could incorporate wide range of activities, including:

• Provide first-line IT support to end-users in the Asia Pacific region.


• Log and manage user incidents, service, and access requests.


• Account Maintenance (Password resets, account unlocks, etc.)


• Troubleshoot hardware, software, network, and telecommunication issues.


• Ensure compliance with Service Level Agreements and maintain user communication.


• Maintain documentation, and research issues and troubleshooting.

What You’ll Bring to Make An Impact

Along with your education and any practical experience, Leidos values individuals who use their initiative and seek to understand the business and develop relationships based on respect.

• Currently studying IT related Degree, Certification or Diploma with 18 months - 24 months remaining.


• Experience in a customer-centric role.


• Excellent communication skills and a proactive approach.


• Experience with Microsoft 365, Azure, InTune, and all Windows operating systems.


• Awareness of ITIL best practice methodology.


• Be willing to work onsite in the Canberra office with responsibilities including phone calls and Onsite assistance.


• Previous service desk experience is desirable.

Don’t worry if you don’t tick all the boxes – if you meet most of them, we encourage you to submit your application. We’re most interested in your strengths, what you want to learn and how far you want to go.

This role does require the successful applicant to be an Australian Citizen and be willing to obtain and hold a NV-1 or greater security clearance.

Diverse Team Members, Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups (Women and Allies Network,Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.