Help Desk Engineer: Lead Secure Incident Response

Leidos LLC; Canberra; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Life Days program

Health and Wellness programs

Paid Leave

Retirement

Job summary

Leidos Australia is seeking a Help Desk Engineer to support systems, users, and services that keep critical ICT environments operating reliably across government, defence, and intelligence missions.

You will lead incident resolution, administer endpoints and servers, manage security frameworks, and collaborate with engineering, network, and cyber teams to uplift Help Desk capability. Relevant ICT degree and Defence experience are valued.

Qualifications

• Degree in a relevant ICT discipline or equivalent industry experience, certifications, or demonstrated operational capability.
• Experience in Defence, intelligence, or other secure operational environments highly regarded.
• Strong background in ICT support, system administration, or operational ICT engineering.
• Demonstrated expertise in Windows administration, endpoint and server management, Active Directory/IAM, network fundamentals, and system monitoring.
• Proven ability to independently manage complex incidents, make sound technical decisions, and provide technical leadership.
• Strong communication and collaboration skills, with the ability to mentor junior engineers and maintain secure, compliant ICT operations.
• Don’t worry if you don’t tick all the boxes – if you meet most of them, we encourage you to submit your application. We’re most interested in your strengths, what you want to learn and how far you want to go.

Responsibilities

• Lead complex incident resolution and deep-dive troubleshooting across hardware, software, network, identity, and secure platforms.
• Perform systems administration including provisioning, endpoint and server maintenance, patching, configuration management, and system health monitoring.
• Administer and support secure or classified environments in accordance with security frameworks and operational procedures.
• Conduct root cause analysis and contribute to problem management, long‑term remediation, and continuous improvement initiatives.
• Provide hands‑on, on‑site ICT support including device deployments, workstation builds, secure network patching, cabling, and hardware lifecycle management.
• Liaise directly with users, stakeholders, and VIP/operational staff to resolve in‑facility issues where remote support is insufficient.
• Collaborate with engineering, network, cyber, and operations teams to support system upgrades, integrations, escalated incidents, and uplift Help Desk capability.

Skills

Windows administration

Active Directory/IAM

Network fundamentals

Incident resolution

Education

Degree in ICT discipline or equivalent experience

Job description

Leidos Australia is seeking a Help Desk Engineer to support systems, users, and services that keep critical ICT environments operating reliably across government, defence, and intelligence missions.

You will lead incident resolution, administer endpoints and servers, manage security frameworks, and collaborate with engineering, network, and cyber teams to uplift Help Desk capability. Relevant ICT degree and Defence experience are valued.