Level 1 IT Service Desk – 24/7 Canberra | Fed Govt

Unisys; Canberra; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Industry best practice training

Collaborative work environment

Career progression opportunities

Job summary

A leading Service Desk provider in Canberra is seeking enthusiastic Level 1 support agents to join a new team. Responsibilities include responding to customer requests regarding software and hardware issues, documenting incidents accurately, and maintaining data accuracy in the contact management system. Required qualifications include Baseline Security Clearance and Australian citizenship, with preference for candidates with customer service experience. Flexible shift work is necessary, including nights and weekends.

Qualifications

• Baseline Security Clearance required.
• Must be an Australian Citizen.
• Applicants with customer service experience preferred.

Responsibilities

• Respond to and resolve customer requests related to software and hardware.
• Accurately document calls and incidents.
• Maintain data accuracy in contact management system.

Skills

Customer service experience

Technical troubleshooting

Communication skills

Job description

A leading Service Desk provider in Canberra is seeking enthusiastic Level 1 support agents to join a new team. Responsibilities include responding to customer requests regarding software and hardware issues, documenting incidents accurately, and maintaining data accuracy in the contact management system. Required qualifications include Baseline Security Clearance and Australian citizenship, with preference for candidates with customer service experience. Flexible shift work is necessary, including nights and weekends.