IT Service Desk Analyst

Wollongong Private Hospital; Wollongong City Council; Presencial; AUD 72.000 - 87.000; Jornada completa

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Salary packaging

Descripción de la vacante

Wollongong Private Hospital in Wollongong NSW seeks a Service Desk Analyst to provide first-point-of-contact IT support for our Ramsay Health Care IT users. You will diagnose incidents, resolve hardware and software issues, and maintain clear communication with clinical and non-clinical staff.

Requirements include 1–3 years in IT support, experience with Meditech and Workday, and a strong sense of teamwork. On-call duties and a commitment to service excellence are essential.

Formación

• 1–3 years in IT support, helpdesk or service desk roles.
• Experience with patient administration systems (Meditech) and Workday.
• Experience with SAP, Chris21 or other health-industry apps.
• Strong interpersonal and communication skills.
• Proven incident analysis and hardware diagnostics abilities.
• Good practical knowledge of Microsoft Office and Windows OS.
• Experience in a large multi-site organisation and healthcare setting.
• Ability to work in a team and independently with reliability.

Responsabilidades

• Act as the primary contact for IT support via phone, email, and portal.
• Diagnose, troubleshoot, and resolve hardware, OS, and software incidents.
• Log, prioritise, and track incidents to resolution within service targets.
• Escalate complex issues to senior staff or vendors when needed.
• Communicate technical solutions clearly to clinical and non-clinical staff.
• Contribute to internal knowledge base with documentation.
• Participate in on-call roster.

Conocimientos

Customer service

IT support

Incident analysis

Communication

Teamwork

On-call

Educación

Tertiary computing qualification

Herramientas

Meditech

Workday

SAP

Chris21

Descripción del empleo

Wollongong Private Hospital – Wollongong NSW

The Service Desk Analyst provides responsive, first-point-of-contact customer service and technical support to Ramsay Health Care IT users. In this role, you will diagnose and troubleshoot incidents in an efficient and effective manner to meet the IT department’s operational objectives. You will play a vital role in supporting our corporate and hospital colleagues nationwide, ensuring our healthcare systems remain reliable and accessible.

Key responsibilities

In this role, you will:

• Act as the primary point of contact for IT support across phone, email, and online portal channels.
• Diagnose, troubleshoot, and resolve hardware, operating system, and software incidents.
• Log, prioritise, and track incidents through to resolution within designated service timeframes.
• Escalate complex incidents to senior technical specialists and third-party vendors when necessary.
• Communicate technical solutions clearly to both clinical and non-clinical colleagues.
• Contribute accurate documentation and troubleshooting guides to our internal IT knowledge base.
• Participation in on-call roster.
• Minimum of 1 to 3 years of experience in an IT support role or helpdesk / service desk environment.
• Demonstrated experience of supporting Patient Administration System, Meditech
• Demonstrated experience of supporting Workday
• Proven incident analysis and resolution skills.
• Demonstrated hardware diagnostic skills.
• Demonstrated working knowledge of core and non-core applications.
• Demonstrated high level of interpersonal and communication skills.
• Proven ability to work effectively in a team environment and independently as required.
• Strong customer service skills and a commitment to excellence.
• Ability to complete tasks within designated timeframes.
• Strong computer literacy across the Microsoft Office suite of programs and Windows desktop operating systems.
• Tertiary qualifications in computing or a related technical discipline.
• Previous experience working for a large multi-site organisation.
• Previous experience working in a healthcare environment.
• Experience with patient administration systems, SAP, Chris21, and other health industry-specific applications.

Remuneration

On offer is a base annual salary:

$79,499 + superannuation based on experience level and qualifications, exclusive of penalties or allowances.

What’s in it for You:

At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:

• Grow your careerwith recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy
• Save more every daywith Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more
• Enjoy peace of mindwith lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts
• Find balancethrough flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7
• Increase your take-home paythrough salary packaging and novated leasing, plus discounts on leisure travel, gyms and lifestyle services.

Why Join Ramsay:

At Ramsay Health Care, “people caring for people” is at the heart of everything we do. We are:

• Australia’s largest private hospital operator, with over 74 sites and 35,000 staff
• A values-led workplace where you’ll be supported personally and professionally
• A place with flexible, permanent and career-growth opportunities nationwide.