IT Operations & Security Specialist — Automate & Secure Apps

Guardian Childcare & Education; City of Brisbane; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible and hybrid working

Professional development support

Childcare discounts

Job summary

Guardian Childcare & Education is seeking an IT Operations Specialist to hands-on support Guardian’s core applications, Microsoft 365, Azure, and security controls. You will troubleshoot Level 2/3 issues, automate workflows with PowerShell and Python, and help secure our technology environment across centres and Support Office.

You’ll collaborate with Centre teams, vendors and senior leaders, translating complex technical concepts into practical, reliable solutions that improve service delivery

Qualifications

• A tertiary qualification in Information Technology, Computer Science, Computer Engineering or a related discipline.
• Strong experience supporting and administering the Microsoft 365 ecosystem.
• Experience with Azure and/or Microsoft Entra ID.
• Hands-on experience with application and systems security.
• Exposure to SIEM, security monitoring and logging platforms, ideally within the Microsoft security ecosystem.
• Experience developing automation or solutions using PowerShell, Python or similar technologies.
• An understanding of SQL and relational databases.
• Experience supporting enterprise applications, integrations, workflows and APIs.
• Strong troubleshooting skills and the ability to work through complex technical issues across multiple systems.
• Experience working with vendors and external technology partners.
• Strong written and verbal communication skills.
• The ability to communicate technical concepts to people who don't work in technology every day.

Responsibilities

• Become a technical SME for Guardian's core business applications.
• Support and administer Microsoft 365 ecosystem including Azure/Entra ID and SharePoint.
• Provide hands-on Level 2 and Level 3 troubleshooting for applications, integrations and security.
• Assist with monitoring, maintenance and improvement of Guardian's cybersecurity environment and controls.
• Monitor systems, security platforms and logs to identify anomalies and threats.
• Develop PowerShell, Python and other automation solutions to improve efficiency.
• Design, configure and support application workflows, integrations, interfaces and data exchanges.
• Work with SQL databases and data sources when troubleshooting or developing solutions.
• Develop pragmatic technical solutions balancing security, performance and usability for end users.
• Collaborate with third-party vendors to resolve incidents and implement new capabilities.
• Contribute technical knowledge to IT and business projects.
• Identify opportunities to automate and streamline processes.

Skills

Hands-on

Troubleshooting

Automation

Communication

Problem solving

Education

Bachelors in IT/CS/Engineering

Tools

Microsoft 365

Azure Entra ID

SharePoint

SIEM

PowerShell

Python

SQL

Job description

Guardian Childcare & Education is seeking an IT Operations Specialist to hands-on support Guardian’s core applications, Microsoft 365, Azure, and security controls. You will troubleshoot Level 2/3 issues, automate workflows with PowerShell and Python, and help secure our technology environment across centres and Support Office.

You’ll collaborate with Centre teams, vendors and senior leaders, translating complex technical concepts into practical, reliable solutions that improve service delivery