IT Operations & Client Liaison Coordinator

seek.com.au; Rockhampton Regional; On-site; AUD 60,000 - 75,000; Full time

Job summary

seek.com.au is seeking a proactive Business Operations Co-ordinator to manage day-to-day operations and client-facing activities for a well-established IT company in Rockhampton. You will learn the business, understand client needs, and progressively take on more autonomous responsibilities under management guidance.

Key duties include coordinating enquiries and jobs, scheduling technician visits, monitoring progress, and ensuring timely invoicing.

Qualifications

• Excellent organisational and time-management skills.
• Strong communication and interpersonal skills.
• The ability to confidently communicate with clients and staff.
• A proactive approach and the ability to use your initiative.
• Good problem-solving and decision-making abilities.
• The confidence to take ownership and follow things through to completion.
• The ability to manage competing priorities and stay calm under pressure.
• Strong attention to detail.

Responsibilities

• Oversee incoming enquiries, requests, jobs and issues, ensuring they are assessed, allocated and actioned appropriately.
• Co-ordinate technician visits, workshop jobs and daily workloads.
• Monitor outstanding jobs and ensure nothing falls through the cracks.
• Help establish clear priorities and maintain an organised workflow across the team.
• Keep clients informed about the progress of their jobs.
• Identify potential delays, bottlenecks and operational issues and work with the team to resolve them.
• Handle routine operational decisions and issues independently wherever possible.
• Monitor completed service tickets and ensure billable work is processed.
• Ensure clients are invoiced promptly following completion of work.
• Research and organise the purchasing of computer hardware, parts, software licences and peripherals.

Skills

Organisational skills

Time management

Communication

Interpersonal skills

Initiative

Problem solving

Attention to detail

Team player

Job description

seek.com.au is seeking a proactive Business Operations Co-ordinator to manage day-to-day operations and client-facing activities for a well-established IT company in Rockhampton. You will learn the business, understand client needs, and progressively take on more autonomous responsibilities under management guidance.

Key duties include coordinating enquiries and jobs, scheduling technician visits, monitoring progress, and ensuring timely invoicing.