Branch Operations & Sales Coordinator

Reliable Hire; Rockhampton Regional; On-site; AUD 65,000 - 75,000; Full time

Job summary

Reliable Hire in Rockhampton is seeking a Branch Operations Coordinator to join our dynamic team. This hands-on role focuses on coordinating equipment movements, supporting customers and ensuring daily branch operations run smoothly.

You’ll work closely with the Operations Manager, sales, workshop and logistics teams to maintain schedules, records and safe work practices while delivering excellent service to clients across the region.

Qualifications

• Experience in equipment hire or logistics is required.
• Strong organisation and time management skills are essential.
• Excellent communication and customer service abilities are needed.
• Ability to problem-solve and adapt when priorities change.
• Experience with CRM and maintaining accurate customer records.
• Good attention to detail with operational paperwork and systems.
• A team-focused attitude with ability to work independently.

Responsibilities

• Coordinate equipment deliveries, pickups and returns to keep hire schedules on track.
• Manage equipment logistics, transport arrangements and records.
• Respond to customer enquiries and maintain relationships.
• Coordinate equipment breakdowns, repairs and replacements with workshop staff.
• Proactively engage with existing and prospective customers.
• Follow up quotes and support Area Manager with opportunities.
• Monitor equipment availability and fleet utilisation with records.
• Support daily branch operations, administration and purchasing.

Skills

Organisational skills

Time management

Communication skills

Customer service

Problem solving

CRM systems

Attention to detail

Team player

Tools

CRM software

Job description

Reliable Hire in Rockhampton is seeking a Branch Operations Coordinator to join our dynamic team. This hands-on role focuses on coordinating equipment movements, supporting customers and ensuring daily branch operations run smoothly.

You’ll work closely with the Operations Manager, sales, workshop and logistics teams to maintain schedules, records and safe work practices while delivering excellent service to clients across the region.