AO3 Business Support Officer

Intro Recruitment Solutions; Rockhampton Regional; On-site; AUD 45,000 - 65,000; Full time

Job summary

Intro Recruitment Solutions – Rockhampton QLD is seeking an experienced Business Support Officer to assist a Government Construction business with maintenance service requests. The role emphasises delivering high-standard customer service and efficient administrative support within a fast-paced environment.

You will compile documents, update records in Ellipse and Microsoft Office, and contribute to documented procedures.

Qualifications

• Role requires strong administration and customer service skills.
• Ability to compile documents and maintain records accurately.
• Experience supporting maintenance/service requests is a plus.

Responsibilities

• Provide efficient and high standards of customer service to customers
• Willingness to work within a fast paced environment with KPI’s and mechanisms to measure and monitor performance.
• Demonstrate professionalism and be a positive contributor to a great team and culture while being prepared to perform recurring work.
• Be dedicated to customer satisfaction, and within boundaries, develop an outcome which achieves both customer and business objectives.
• Ensure high standards and accuracy when compiling documents and reports or updating records and information systems (i.e. in Ellipse and Microsoft Office).
• Demonstrate initiative and be a team player by appropriately handling enquiries to senior staff in their absence within expected timeframes.
• Develop and maintain procedures, manuals and registers while being a contributor to improving existing procedures.
• Effectively undertake general administration functions as required

Tools

Ellipse

Microsoft Office

Job description

Intro Recruitment Solutions – Rockhampton QLD

Intro Recruitment is partnering with a Government Construction business with projects across Commercial and Residential building and maintenance. Due to recent growth and success our client is looking to appoint an experienced Business Support Officerto support the organisation regarding their maintenance service requests.

With excellent growth, reliable clients and an ever-increasing reputation, they are now in the position to offer career development opportunities for dynamic and ambitious professionals.

Responsibilities:

• Provide efficient and high standards of customer service to customers
• Willingness to work within a fast paced environment with KPI’s and mechanisms to measure and monitor performance.
• Demonstrate professionalism and be a positive contributor to a great team and culture while being prepared to perform recurring work.
• Be dedicated to customer satisfaction, and within boundaries, develop an outcome which achieves both customer and business objectives.
• Ensure high standards and accuracy when compiling documents and reports or updating records and information systems (i.e. in Ellipse and Microsoft Office).
• Demonstrate initiative and be a team player by appropriately handling enquiries to senior staff in their absence within expected timeframes.
• Develop and maintain procedures, manuals and registers while being a contributor to improving existing procedures.
• Effectively undertake general administration functions as required

Intro Recruitment is partnering with a Government Construction business with projects across Commercial and Residential building and maintenance. Due to recent growth and success our client is looking to appoint an experienced Business Support Officerto support the organisation regarding their maintenance service requests.

With excellent growth, reliable clients and an ever-increasing reputation, they are now in the position to offer career development opportunities for dynamic and ambitious professionals.

Responsibilities:

• Provide efficient and high standards of customer service to customers
• Willingness to work within a fast paced environment with KPI’s and mechanisms to measure and monitor performance.
• Demonstrate professionalism and be a positive contributor to a great team and culture while being prepared to perform recurring work.
• Be dedicated to customer satisfaction, and within boundaries, develop an outcome which achieves both customer and business objectives.
• Ensure high standards and accuracy when compiling documents and reports or updating records and information systems (i.e. in Ellipse and Microsoft Office).
• Demonstrate initiative and be a team player by appropriately handling enquiries to senior staff in their absence within expected timeframes.
• Develop and maintain procedures, manuals and registers while being a contributor to improving existing procedures.
• Effectively undertake general administration functions as required