IT /Deployment Technician - Level 2

Experis (Austria); Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

ManpowerGroup is seeking a proactive Level 2 Deployment Technician to support large-scale ICT deployment projects in the Sydney CBD.

You will configure desktops and peripherals, image systems, troubleshoot hardware and software, and guide junior technicians. Travel to metro client sites and maintain asset records.

The role requires 2–5 years' desktop support, strong Windows/M365 skills, imaging and device management, and good communication.

Qualifications

• 2-5 years of desktop support or EUC experience.
• Strong Windows, Microsoft 365, and hardware troubleshooting skills.
• Experience with imaging, software deployment, and device management.
• Knowledge of Active Directory, Intune, SCCM/MECM, and basic networking.

Responsibilities

• Deploy and configure desktops, laptops, monitors, and peripherals with imaging to project standards.
• Provide Level 2 ICT hardware support and troubleshoot deployment-related issues.
• Perform device testing and quality checks before handover.
• Lead and support Level 1 Deployment Technicians with guidance and training.
• Coordinate deployment activities, maintain asset records, and meet timelines and quality standards.
• Safely handle, transport, and move equipment between storage and work areas; travel to metro client sites as required.

Skills

Desktop support

Windows troubleshooting

Imaging & deployment

Active Directory

Intune

Customer service

Job description

IT Technician/Deployment Technician - L2

Multiple Roles - Immediate Start - Sydney CBD

About the Role

We are seeking a proactive and hands-on Level 2 Deployment Technician to support large-scale ICT deployment activities. This role is responsible for device setup, configuration, testing, troubleshooting, and providing guidance to junior technicians while ensuring a smooth deployment experience for end users.

Key Responsibilities

• Deploy and configure desktops, laptops, monitors, and peripheral devices, including imaging and setup to project standards.
• Install, troubleshoot, and provide Level 2 support for ICT hardware, resolving deployment-related issues efficiently.
• Perform device testing and quality checks before handover, ensuring successful user sign-off.
• Lead and support Level 1 Deployment Technicians by providing technical guidance, training, and day-to-day assistance.
• Coordinate deployment activities, maintain accurate asset records, and ensure work is completed to agreed timelines and quality standards.
• Safely handle, transport, and move equipment between storage and work areas, maintain a clean work environment, and travel to metro client sites as required.

Skills & Experience

• 2-5 years' desktop support or EUC experience.
• Strong Windows, Microsoft 365, and hardware troubleshooting skills.
• Experience with imaging, software deployment, and device management.
• Knowledge of Active Directory, Intune, SCCM/MECM, and basic networking.
• Strong customer service and communication skills.
• Reliable, professional, and able to work in secure customer environments.
• Fast learner with the ability to hit the ground running.

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.