Field Engineer - IT L2/3

NT Partners; Geehi; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Superannuation

Job summary

NT Partners is seeking a Field Engineer to be the face of their technology team across Sydney. You will be on site, fixing issues, running maintenance, and delivering small projects, supported by a service desk, systems engineers and a project team.

You’ll travel to client sites regularly, perform hardware refreshes, and engage in project-based work like workstation rollouts and network equipment replacements. PR/Citizenship not specified for Australia roles.

Qualifications

• Strong troubleshooting of Windows, M365, Teams and peripherals.
• Experience with Entra ID, Intune and device management is a plus.
• Solid knowledge of Windows Server, AD, virtualization and backups.

Responsibilities

• Attend site visits, diagnose issues and resolve or escalate.
• Support workstations, devices, meeting rooms, servers and network gear.
• Manage key onsite accounts and build relationships with clients.
• Run preventative maintenance with checklists and document findings.

Skills

Windows troubleshooting

Microsoft 365

Onsite support

Network fundamentals

Driver's licence

Travel to sites

Communication skills

Job description

Field Engineer | Managed Services
All across Sydney | Full time | $90k-$110k + super

An established managed services provider is looking for a Field Engineer to be the face of their technology team at client sites. You’ll be out on site, fixing things, running maintenance and delivering small projects, backed by a service desk, systems engineers and a project team.

What you’ll do

• Attend scheduled and ad hoc site visits, diagnose issues and own them through to resolution or escalation
• Support workstations, mobile devices, meeting rooms, servers, storage, cloud and network infrastructure
• Look after a few key accounts onsite and build real relationships with those clients
• Run preventative maintenance using set checklists across devices, server rooms, racks, networks and wireless, and document findings before you leave
• Deliver small projects such as workstation rollouts, hardware refreshes, network equipment replacements, wireless deployments and office moves
• Act as the onsite implementation resource on larger projects, working with the Project Engineer

What you’ll bring

• Strong troubleshooting experience with Windows, Microsoft 365, Teams, peripherals, and iOS and Android devices
• Working knowledge of M365 administration, Entra ID, Intune and device management
• Working knowledge of Windows Server, Active Directory, virtualisation and backup
• Installing and supporting switches, firewalls, wireless access points and rack mounted hardware
• Solid networking fundamentals: TCP/IP, DNS, DHCP, VPNs, routing, VLANs and wireless
• Experience with onsite hardware upgrades or small deployments, including testing, documentation and handover
• A current driver’s licence and the ability to travel to client sites regularly
• Good communication with both technical and non technical people, and comfortable working independently onsite

This company is looking to interview ASAP and get the role filled before Christmas!

You must have PR/Citizenship to be considered for the role.