Senior Deployment Technician, Queensland Health

Queensland Government; Cairns Regional; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

12.75% superannuation

Leave loading 17.5%

24/7 confidential support

Flexible leave entitlements

Career progression

Internal training opportunities

External training benefits

Job summary

Queensland Health is seeking a Senior Deployment Technician to lead technology deployment across Queensland Health facilities. You will provide on-site and remote technical support, investigate incidents and assist the Deployment Coordinator in team activities to ensure service levels are met.

You will coordinate device deployment, stock and asset management, and contribute to Workplace Services Refresh program initiatives, while delivering high-quality ICT services and documentation.

Qualifications

• Demonstrated technical expertise in managing ICT environments and implementing solutions.
• Ability to deliver high-quality ICT support, prioritise tasks and work with limited supervision.
• Proven ability to resolve ICT issues within defined SLAs and document outcomes.
• Mentoring and developing junior staff while maintaining quality client service.

Responsibilities

• Provide on-site and remote technical assistance to Queensland Health facilities.
• Coordinate device deployment, installation, stock and asset management.
• Investigate and resolve incidents to maintain service levels.
• Support the Deployment Coordinator in team activities and scheduling.
• Contribute to Workplace Services Refresh program initiatives and documentation.

Skills

ICT environment management

Incident resolution

Team support / mentoring

Documentation & reporting

Workload prioritisation

Job description

As the Senior Deployment Technician, you will play a key role in delivering technology deployment services across Queensland Health, providing high-quality customer support and technical assistance to ensure service levels are maintained. You will investigate and resolve incidents, support the local Deployment Coordinator in managing team activities, and contribute to the successful delivery of Workplace Services Refresh (WSR) program initiatives. This includes coordinating device deployment, installation, stock management, and asset management activities while ensuring compliance with established processes. You will also provide financial and administrative support related to ICT assets and equipment, and deliver on-site and remote technical assistance to Queensland Health facilities as required. Through effective communication, collaboration, and problem-solving, you will help ensure the successful implementation and ongoing support of ICT services and solutions.

About you

We are searching for someone who has:

• Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains – See Appendix 1.
• Ability to deliver high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
• Demonstrated ability to identify and resolve ICT related problems within defined Service Level Agreements.
• Interpersonal skills and personal qualities that facilitate the development of good working relationships, including mentoring of junior staff to enhance the provision of quality client service in a team environment.
• Developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

• 12.75% superannuation
• 17.5% leave loading
• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Senior Deployment Technician, Queensland Health Cairns, Australia