Level 2/3 Engineer - Field role

NT Partners; Geehi; On-site; AUD 90,000 - 110,000; Full time

Job summary

NT Partners in Sydney is seeking a Level 2/3 Field Engineer to be the face of our managed services team at client sites. You’ll be on site, fixing issues, running maintenance and delivering small projects, backed by a service desk, systems engineers and a project team.

Attend scheduled site visits, diagnose issues through to resolution, support workstations, servers, networks, storage, cloud and mobility, and travel to client sites regularly. You must have PR/Citizenship to be considered.

Qualifications

• Experience with Windows, M365, Teams, peripherals, and mobile devices.
• Knowledge of Entra ID, Intune and device management.
• Experience with Windows Server, Active Directory, virtualization and backup.
• Experience installing and supporting switches, firewalls, APs and rack hardware.
• Strong networking fundamentals: TCP/IP, DNS, DHCP, VPNs, routing, VLANs and wireless.
• Experience with onsite hardware upgrades or small deployments, including testing, documentation and handover.

Responsibilities

• Attend scheduled and ad hoc site visits, diagnose issues and own them through to resolution or escalation.
• Support workstations, mobile devices, meeting rooms, servers, storage, cloud and network infrastructure.
• Look after key accounts onsite and build relationships with clients.
• Run preventative maintenance using checklists across devices, server rooms, racks, networks and wireless, and document findings.
• Deliver small projects such as workstation rollouts, hardware refreshes, network equipment replacements, wireless deployments and office moves.
• Act as onsite implementation resource on larger projects, working with the Project Engineer.

Skills

Windows troubleshooting

Microsoft 365

MS Teams

iOS & Android devices

Entra ID

Intune

Device management

Windows Server

Active Directory

Virtualisation

Backup

Networking fundamentals

Switches

Firewalls

Wireless access points

Rack-mounted hardware

DNS/DHCP

VPNs

Onsite deployments

Driver's licence

Clear communication

Job description

Level 2/3 - Field Engineer | Managed Services

All across Sydney | Full time | $90k-$110k + super

An established managed services provider is looking for a Field Engineer to be the face of their technology team at client sites. You’ll be out on site, fixing things, running maintenance and delivering small projects, backed by a service desk, systems engineers and a project team.

What you’ll do

Attend scheduled and ad hoc site visits, diagnose issues and own them through to resolution or escalation

Support workstations, mobile devices, meeting rooms, servers, storage, cloud and network infrastructure

Look after a few key accounts onsite and build real relationships with those clients

Run preventative maintenance using set checklists across devices, server rooms, racks, networks and wireless, and document findings before you leave

Deliver small projects such as workstation rollouts, hardware refreshes, network equipment replacements, wireless deployments and office moves

Act as the onsite implementation resource on larger projects, working with the Project Engineer

What you’ll bring

Strong troubleshooting experience with Windows, Microsoft 365, Teams, peripherals, and iOS and Android devices

Working knowledge of M365 administration, Entra ID, Intune and device management

Working knowledge of Windows Server, Active Directory, virtualisation and backup

Installing and supporting switches, firewalls, wireless access points and rack mounted hardware

Solid networking fundamentals: TCP/IP, DNS, DHCP, VPNs, routing, VLANs and wireless

Experience with onsite hardware upgrades or small deployments, including testing, documentation and handover

A current driver’s licence and the ability to travel to client sites regularly

Good communication with both technical and non technical people, and comfortable working independently onsite

This company is looking to interview ASAP and get the role filled before Christmas!

You must have PR/Citizenship to be considered for the role.