IT Analyst - Build Your IT Career with a Leading Organisation

Harrison McMillan Pty Ltd; Melbourne; On-site; AUD 60,000 - 85,000; Full time

Job summary

Harrison McMillan Pty Ltd is seeking an IT Analyst to be the first point of contact for end users, providing responsive support across hardware, software, Microsoft 365 and end-user technologies while upholding high customer service standards.

You will join a collaborative IT team, helping to broaden technical skills in a supportive environment and contribute to technology lifecycle activities. Melbourne-based role with growth opportunities.

Qualifications

• Experience in IT Service Desk or Help Desk roles.
• Exposure to Windows operating systems and Microsoft 365.
• Strong troubleshooting and problem-solving skills.
• Experience working with laptops, desktops, printers and end-user devices.
• Excellent verbal and written communication skills.
• Ability to manage competing priorities in a fast-paced environment.
• A positive, proactive and team-oriented attitude.

Responsibilities

• Provide first-level IT support to end users.
• Troubleshoot hardware, software, desktop and printer issues.
• Support Microsoft 365 applications and services.
• Assist with password resets, account administration and user access requests.
• Log, prioritise and manage support tickets through the ITSM system.
• Escalate complex issues while maintaining clear documentation.
• Assist with hardware deployments, upgrades and software installations.
• Support remote users and VPN connectivity.
• Contribute to asset management and technology lifecycle activities.
• Promote cybersecurity awareness and IT best practices.

Skills

Customer service

Problem solving

Communication

Teamwork

Time management

Prioritization

IT literacy

Education

Certificate IV in Information Technology

Tools

Windows OS

Microsoft 365

ITSM systems

Active Directory

VPN

Job description

IT Analyst - Build Your IT Career with a Leading Organisation

IT Analyst - Western Suburbs, Melbourne.

Join a growing IT team and play a key role in delivering exceptional technology support across a dynamic business.

We're seeking a customer-focused IT Analyst who enjoys solving problems, helping people, and building strong relationships with end users.

This is an excellent opportunity for an IT support professional looking to broaden their technical skills while working in a supportive and collaborative environment.

About the Role

As an IT Analyst, you'll be the first point of contact for users requiring technical assistance. You'll provide responsive support across hardware, software, Microsoft 365 and end-user technologies while ensuring a high level of customer service at all times.

Key Responsibilities

• Provide first-level IT support to end users.
• Troubleshoot hardware, software, desktop and printer issues.
• Support Microsoft 365 applications and services.
• Assist with password resets, account administration and user access requests.
• Log, prioritise and manage support tickets through the ITSM system.
• Escalate complex issues where required while maintaining clear documentation.
• Assist with hardware deployments, upgrades and software installations.
• Support remote users and VPN connectivity.
• Contribute to asset management and technology lifecycle activities
• Promote cybersecurity awareness and IT best practices.

About You

You'll bring a passion for customer service and technology, with the ability to communicate technical concepts in a simple and user-friendly way.

Skills & Experience

• Experience in IT Service Desk, Help Desk, Desktop Support or a similar role.
• Exposure to Windows operating systems and Microsoft 365.
• Strong troubleshooting and problem-solving skills.
• Experience working with laptops, desktops, printers and end-user devices.
• Excellent verbal and written communication skills.
• Ability to manage competing priorities in a fast-paced environment.
• A positive, proactive and team-oriented attitude.

Desirable

• Certificate IV in Information Technology, CompTIA A+ or ITIL Foundation.
• Exposure to Active Directory, Cisco, VMware or Linux environments.
• Understanding of cybersecurity principles and best practices.

What's on Offer?

• Supportive and collaborative team environment.
• Ongoing learning and development opportunities.
• Exposure to a broad technology environment.
• Opportunity to grow your career within a well-established organisation.
• Competitive salary and employee benefits.

If you're passionate about technology and enjoy delivering great customer experiences, we'd love to hear from you.