Level 1 Service Desk Analyst

Peoplebank; City of Melbourne; Hybrid; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Hybrid work arrangement (3 days in the

Free onsite parking

On-call allowance

Job summary

Peoplebank is seeking a Level 1 Service Desk Engineer to join a friendly MSP supporting healthcare, research, education, and construction clients from South Melbourne. This hybrid role offers 3 days in the office and a clear path to grow your technical skills.

With 1.5+ years in IT support, you'll handle Level 1 tickets, troubleshoot Microsoft environments, Intune, and cybersecurity monitoring, and provide remote and occasional on-site assistance.

Qualifications

• 1.5+ years' experience in a Service Desk, Help Desk, or IT Support role.
• Strong customer service and communication skills.
• Exposure to Microsoft environments and Intune.

Responsibilities

• Provide Level 1 technical support to a broad range of clients.
• Troubleshoot Microsoft technologies and user issues.
• Manage and respond to service desk tickets.
• Support Intune and Microsoft environments.
• Monitor alerts and assist with cybersecurity activities.
• Resolve hardware, software, printer, and connectivity issues.
• Perform break-fix support and system troubleshooting.
• Support clients remotely and onsite as needed.
• Participate in on-call roster for outages.

Skills

IT service desk experience

Customer service

Problem solving

Tools

ConnectWise

IT Glue

Kaseya Remote Support

Microsoft Intune

Job description

Service Desk Engineer (Level 1)
South Melbourne | Hybrid (3 Days Office) | $67k - $72k incl of super with some flexibility

Looking to kick-start or grow your IT support career with a friendly and supportive Managed Services Provider? An opportunity has become available for a Level 1 Service Desk Engineer to join a growing team of 5 to 8 engineers supporting a diverse client base across healthcare, research, education, and construction. This is an excellent role for someone with around 1 to 2 years of IT support experience who enjoys problem solving, working with people, and building their technical skills across a broad range of technologies. You'll be joining a business with a strong culture, supportive leadership, and genuine opportunities to learn from experienced engineers.

What You Will Be Doing

• Providing Level 1 technical support to a broad range of clients
• Troubleshooting Microsoft technologies and user issues
• Managing and responding to service desk tickets
• Supporting Intune and Microsoft environments
• Monitoring alerts and assisting with cybersecurity related activities
• Resolving hardware, software, printer, and connectivity issues
• Performing break-fix support and system troubleshooting
• Supporting clients both remotely and occasionally onsite
• Participating in an on-call roster for critical system outages

Technologies and Tools

• Microsoft Technologies
• Microsoft Intune
• ConnectWise
• IT Glue
• Kaseya Remote Support Tools
• Cybersecurity monitoring and alert management

About You

• 1.5+ years' experience in a Service Desk, Help Desk, or IT Support role
• Previous MSP experience highly regarded
• Strong customer service and communication skills
• Exposure to Microsoft environments and Intune
• Understanding of networking, desktop support, and troubleshooting
• Some exposure to cybersecurity concepts and alert monitoring
• Current driver's licence required
• Ability to travel to client sites when required

What's on Offer

• $60,000 to $70,000 + Super
• Additional on-call allowance
• Hybrid working arrangement, 3 days in the office
• Free onsite parking
• South Melbourne location
• Exposure to a variety of industries and technologies
• Supportive manager and collaborative team culture
• Opportunity to develop your technical skills and progress your career

If you enjoy working in a fast-paced MSP environment and want to be part of a business that genuinely invests in its people, we would love to hear from you.

Australian Citizenship or Permanent Residency is preferred.

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.