Analyst - IT Support (Level 1)

E&P Financial Group; Canberra; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Daily breakfast options

Purchased annual leave

Regular wellness initiatives

Active social and sporting calendar

Job summary

A diversified financial services company in Canberra is seeking a motivated IT professional for the Analyst – IT Support role. This full-time position requires 1-2 years of IT support experience. The role involves providing first-line technical support in a corporate environment, troubleshooting various systems, and maintaining compliance standards. Ideal candidates will possess relevant IT qualifications and a strong customer-first mindset. The company offers a collaborative culture and various benefits to support work-life balance.

Qualifications

• Minimum 2 years of professional IT support experience.
• Strong working knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
• Understanding of basic networking concepts (Wi-Fi, VPN, connectivity troubleshooting).

Responsibilities

• Providing first-line technical support for Microsoft 365 and Windows 11 workstations.
• Responding promptly to service desk tickets and requests.
• Troubleshooting hardware, software, and connectivity issues.

Skills

Customer-first mindset

Excellent communication skills

Technical troubleshooting

Education

Relevant IT qualification (Diploma, Certificate IV, or equivalent)

Tools

Microsoft 365

Windows 10/11

Job description

Company Overview

E&P Financial Group (E&P) is a diversified financial services business, servicing clients across wealth management, funds management, corporate advisory, institutional sales and trading and research. We provide high quality, market leading financial advice for individuals, families, for-purpose organisations, corporates and institutions. An unwavering focus on our clients drives everything we do. We help our clients realise their goals. They value our collective expertise that delivers knowledge and insights to help unlock opportunities and drive growth in a constantly changing financial and economic landscape. Our culture is guided by our values of Client First, Integrity, Growth & Innovation, Respect & Inclusion and Collaboration. We believe that everyone should be able to be their authentic self at work and to focus on the things that matter to you. Our commitment to your career and development is genuine, and our established structure supports the learning experience you expect. Working with us means you get to learn from and collaborate with some of the best in the business.

Job Description

The Role

We're looking for a motivated IT professional to join our growing IT team as an Analyst – IT Support (Level 1), based in our Canberra office. This is a full‑time, fully onsite role ideal for someone with at least 1‑2 years of IT support experience who’s eager to build their career in a fast‑paced financial services environment. We’re open to making this role work for the right person. Whether you’re looking for full‑time hours, part‑time work, or a flexible arrangement that fits around your life, we’re happy to have that conversation.

Reporting to the IT Support Team Leader, you’ll be the first point of contact for Canberra office staff, providing responsive, high‑quality technical support across a broad range of systems and technologies. You’ll gain hands‑on experience in an enterprise Microsoft environment within a regulated setting, with clear pathways to grow into Level 2 and beyond.

Key Responsibilities

• Providing first‑line technical support for Microsoft 365, Windows 11 workstations, and business applications
• Responding promptly to service desk tickets and user requests
• Troubleshooting hardware, software, and connectivity issues
• Assisting with workstation deployments, replacements, and equipment setup
• Supporting mobile device configuration and troubleshooting (iOS and Android)
• Maintaining accurate records of IT assets, incidents, and resolutions in line with ISO27001 requirements
• Adhering to ASIC regulatory requirements and internal compliance policies
• Communicating clearly with users at all levels and building positive relationships across the business

About You

We’re keen to hear from IT professionals who genuinely enjoy helping people solve problems and thrive in a varied, fast‑paced environment. You’re a quick learner who takes pride in delivering excellent service and understands that, in a financial services setting, professionalism and discretion matter just as much as technical ability.

Key to Your Success in the Role Will Be:

• Minimum 2 years of professional IT support experience (helpdesk, service desk, or similar)
• A relevant IT qualification (Diploma, Certificate IV, or equivalent)
• Strong working knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Experience supporting Windows 10/11 desktop environments
• Understanding of basic networking concepts (Wi‑Fi, VPN, connectivity troubleshooting)
• Excellent communication skills and a customer‑first mindset
• Professional presentation suited to a corporate environment

Highly Regarded but Not Required:

• Experience with Microsoft Intune or other endpoint management platforms
• Previous experience in financial services, banking, or other regulated industries
• Relevant Microsoft certifications (MS‑900, MD‑102, or similar)
• ITIL Foundation or other service management framework knowledge
• Exposure to ISO27001 or ASIC compliance frameworks

Our Benefits

We have a range of benefits that we think you’ll like including daily breakfast options, purchased annual leave and regular wellness initiatives. We know our people work hard, so we have an active social and sporting calendar to ensure the balance of work and social is just right.

EEO Statement

We take our responsibilities to our people, clients and community seriously and as an equal opportunity employer, value inclusion and diversity. We are dedicated to fostering a diverse workforce and actively invite applications from First Nations People, individuals with disabilities, and people from culturally and linguistically diverse backgrounds.