International Customer Service Coordinator

Grace Worldwide; Melbourne; Hybrid; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Hybrid work options

Mentoring & training

Perkbox discounts

Health & wellbeing discounts

Employee rewards & recognition

Referral program

Novated leasing

Personal development opportunities

Inclusive culture

Job summary

Grace Worldwide is seeking an International Customer Service Coordinator in Melbourne for a part-time role (25 hours per week). You will coordinate international shipments and support the delivery of moving services while delivering exceptional customer service.

The role involves managing schedules, handling documentation, responding to inquiries, and providing admin support to the international team. A proactive, detail-oriented mindset and import/export familiarity are valued, with hybrid work

Qualifications

• Experience or qualifications in Import/Export (preferred).
• Strong customer service and communication skills.
• Excellent attention to detail and time management.
• Ability to multitask and meet deadlines.

Responsibilities

• Coordinate international shipments in line with customer expectations and timeframes.
• Manage shipping schedules and related documentation.
• Respond to customer inquiries and provide shipment updates.
• Provide general administrative support to the international team.

Skills

Import/Export (preferred)

Customer service

Attention to detail

Time management

Independent work

Tools

Microsoft Office

Job description

International Customer Service Coordinator

Grace is Australia's leading services company in relocation, removals, and information management. With over 100 years of experience and 60+ branches across Australasia, we're proud to be independently owned and driven by a commitment to excellence. Our people are our greatest asset, and we invest in their growth, wellbeing, and success.

We're looking for a proactive, detail-oriented International Coordinator to join our international team in a permanent part-time role, working 25 hours per week. This is a great opportunity for someone with strong organisational and customer service skills to support the smooth delivery of international moving services while building their experience in a fast-paced, global environment.

What You'll Be Doing

Coordinating international shipments in line with customer expectations and agreed timeframes

Managing shipping schedules and associated documentation

Responding to customer enquiries and providing shipment updates

Providing general administrative support to the international team

What You'll Bring

Experience or qualifications in Import/Export (preferred)

Exceptional communication and customer service skills

Strong attention to detail and time management

Ability to multitask and meet strict deadlines

Proficiency in Microsoft Office

A collaborative mindset and the ability to work independently

What's In It for You?

Flexible work arrangements - including hybrid working options where applicable

Career development - access to mentoring, training and internal career opportunities

Perkbox membership - enjoy exclusive discounts on groceries, fuel, shopping and more

Health & wellbeing - discounted gym memberships and confidential support through our Employee Assistance Program (EAP)

Employee rewards & recognition - staff competitions, recognition programs and team initiatives

Employee referral program - earn rewards for referring great people to join our team

Additional benefits - including novated leasing and paid personal development opportunities

Inclusive culture - be part of a supportive workplace that celebrates diversity and welcomes all backgrounds

We're committed to creating an inclusive workplace where everyone feels respected, valued and supported. We welcome applications from people of all backgrounds, experiences and abilities who are ready to contribute to our team.